Customer Success & Order Fulfillment Specialist

Littelfuse Philippines, Inc.; Tangob; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Flexible work arrangements

Job summary

Littelfuse Philippines, Inc. is seeking a Customer Service Associate to manage customer orders from receipt to delivery, including processing POs, order changes, and expedites.

You will maintain strong relationships, provide timely updates, and assist with RFQs and price information. Ideal candidates hold a Bachelor's degree, have 2+ years in customer service, excellent English, and working knowledge of MS Office, SAP, and MRP systems.

Qualifications

• 2+ years of relevant experience in a Customer Service-related environment.
• Excellent writing and verbal English language skills.
• 2nd and 3rd language skills preferred (Mandarin, Japanese, Korean, German, French).
• Basic/advanced knowledge of MS Office.
• SAP and MRP system knowledge.
• Working knowledge of ISO/QS/TS quality standards is preferred.

Responsibilities

• Manage customer orders by processing purchase orders, entering orders within 24 hours, handling order changes/cancellations, and resolving order blocks.
• Respond to customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaints, returns, and credit/debit adjustments.
• Maintain strong customer relationships through proactive communication on order status, delivery updates, open order reviews, customer support calls, project participation, and backup support for team members.
• Support the sales team by managing RFQs and quote renewals, maintaining pricing information, coordinating pricing approvals, and distributing product change notifications (PCNs) to customers.
• Improve operational efficiency by reviewing order processing procedures, recommending process improvements, and maintaining accurate customer data.
• Ensure effective communication of quality-related requirements and information to relevant teams and support the timely resolution of quality concerns

Tools

MS Office

SAP

MRP system

Job description

Littelfuse Philippines, Inc. is seeking a Customer Service Associate to manage customer orders from receipt to delivery, including processing POs, order changes, and expedites.

You will maintain strong relationships, provide timely updates, and assist with RFQs and price information. Ideal candidates hold a Bachelor's degree, have 2+ years in customer service, excellent English, and working knowledge of MS Office, SAP, and MRP systems.