Customer Service Associate I

Littelfuse Phils., Inc. (Philippines); Lipa; Vor Ort; PHP 480.000 - 720.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Performance-based incentives

Flexible work arrangements

Development opportunities

Zusammenfassung

Littelfuse is seeking a customer service professional in Batangas, Philippines who will manage orders, respond to client inquiries, and support sales through RFQs and pricing activities. The role emphasizes clear communication, timely processing, and quality-focused collaboration with diverse teams.

You will contribute to process improvements, maintain data accuracy, and uphold Littelfuse’s standards while working in a dynamic manufacturing environment.

Qualifikationen

• Bachelor’s degree required with 2+ years in a customer-service environment.
• Excellent writing and verbal English skills; additional languages preferred.
• Working knowledge of MS Office, SAP and MRP systems.
• Familiarity with ISO/QS/TS quality standards is a plus.

Aufgaben

• Manage customer orders: process POs, enter within 24 hours, handle changes and blocks.
• Respond to requests: expediting, shipments, stock, updates, returns, credits/debits.
• Maintain relationships through proactive order status communication and support.
• Assist sales: RFQs, quotes, pricing approvals, PCNs communications.
• Suggest process improvements and ensure accurate customer data and quality info.

Kenntnisse

English fluency

Customer service experience

MS Office

SAP

MRP knowledge

Additional languages preferred

Ausbildung

Bachelor's degree

Tools

SAP

MRP system

Jobbeschreibung

About Littelfuse

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long‑term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

About the job

• Manage customer orders by processing purchase orders, entering orders within 24 hours, handling order changes/cancellations, and resolving order blocks.
• Respond to customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaints, returns, and credit/debit adjustments.
• Maintain strong customer relationships through proactive communication on order status, delivery updates, open order reviews, customer support calls, project participation, and backup support for team members.
• Support the sales team by managing RFQs and quote renewals, maintaining pricing information, coordinating pricing approvals, and distributing product change notifications (PCNs) to customers.
• Improve operational efficiency by reviewing order processing procedures, recommending process improvements, and maintaining accurate customer data.
• Ensure effective communication of quality‑related requirements and information to relevant teams and support the timely resolution of quality concerns.

About you

• Graduated with a Bachelor’s Degree 2+ years of relevant experience in a Customer Service‑related environment is mandatory.
• Excellent writing and verbal English language skills are required; 2nd and 3rd languages are preferred (Mandarin, Japanese, Korean, German, French)
• Basic/advanced knowledge of MS Office SAP and Material Resource Planning (MRP) system knowledge
• Working knowledge of quality standards (ISO/QS/TS) is preferred #LF_FE1

Why join us

• competitive compensation and benefits
• performance‑based incentives
• flexible work arrangements
• development opportunities

Our History and Culture

Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast‑acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever‑evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution centre, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small‑company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day.

Equal Opportunity

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute.

Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.