Customer Orders & Care Specialist — Flexible Work

Interruptores de Mexico; Lipa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Littelfuse in the Philippines is seeking a Customer Service/Order Management professional to support customers from order placement to delivery. You will process purchase orders, handle changes and expedites, and maintain proactive communication with customers and sales teams.

Required are 2+ years in a customer service environment, a Bachelor's degree, and strong English communication. MS Office and SAP/MRP knowledge are preferred to drive accurate order processing and timely responses.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in a customer service-related environment is mandatory.
• Excellent writing and verbal English skills required.
• Proficient in MS Office (Word, Excel, PowerPoint).
• SAP and MRP system knowledge preferred.
• Working knowledge of ISO/QS/TS quality standards preferred.

Responsibilities

• Manage customer orders by processing purchase orders, entering orders within 24 hours, handling order changes/cancellations, and resolving order blocks.
• Respond to customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaints, returns, and credit/debit adjustments.
• Maintain strong customer relationships through proactive communication on order status, delivery updates, open order reviews, customer support calls, project participation, and backup support for team members.
• Support the sales team by managing RFQs and quote renewals, maintaining pricing information, coordinating pricing approvals, and distributing product change notifications (PCNs) to customers.
• Improve operational efficiency by reviewing order processing procedures, recommending process improvements, and maintaining accurate customer data.
• Ensure effective communication of quality-related requirements and information to relevant teams and support the timely resolution of quality concerns

Skills

English (verbal/written)

MS Office

Customer service

Communication

Education

Bachelor's Degree

Tools

SAP

MRP System

Job description

Littelfuse in the Philippines is seeking a Customer Service/Order Management professional to support customers from order placement to delivery. You will process purchase orders, handle changes and expedites, and maintain proactive communication with customers and sales teams.

Required are 2+ years in a customer service environment, a Bachelor's degree, and strong English communication. MS Office and SAP/MRP knowledge are preferred to drive accurate order processing and timely responses.