CUSTOMER SERVICE ASSOCIATE (E-COMMERCE)

Decker Cargo Logistics Corporation; Laguna; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Job summary

Decker Cargo Logistics Corp, based in Laguna, Philippines, is seeking a Customer Service Associate to support e-commerce and logistics operations, including truck bookings, vendor coordination, and shipment monitoring. The role requires strong communication skills and the ability to adapt to a fast-paced environment.

Responsibilities include coordinating with vendors, ensuring on-time deliveries, maintaining shipment records, and contributing to service quality.

Qualifications

• Experience in managing vendor operations and coordinating truck bookings.
• Strong organizational and communication skills for a fast-paced environment.
• Ability to monitor deliveries and ensure timely order fulfillment.
• Proficiency with MS Office and basic computer literacy.

Responsibilities

• Manage truck bookings and monitor shipments to ensure on-time delivery.
• Coordinate with vendors and logistics partners to resolve delivery issues.
• Maintain accurate shipment records and inventory movement.
• Support e-commerce and logistics operations with service quality.

Skills

Vendor coordination

Logistics coordination

Customer service

Communication skills

MS Office

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

CUSTOMER SERVICE ASSOCIATE

JOB SUMMARY:

• Truck booking
• GC monitoring
• Truck replacement
• S-Commerce (new account)
• FCL and LCL Back up

KEY RESPONSIBILITIES:

E-COMMERCE AND S-COMMERCE ASSISTANT

• With experience in managing vendor operations, coordinating truck bookings, and monitoring deliveries to ensure timely order fulfillment.
• Skilled in scheduling transportation , tracking shipment,, coordinating with vendors and logistics partners and resolving delivery issues.
• Experienced in accurate shipment record, monitoring inventory movement and ensuring compliance with delivery schedules and service-level agreement (SLA)
• Strong organizational, communication, and problem solving skills with the ability to work in a fast-paced e-commerce environment while supporting efficient supply claim and logistics operations.
• Other tasks as may be assigned by Supervisor from time to time
• Health insurance

WILLING TO WORK ON A SHIFTING SCHEDULE

30 WMPS COMPUTER LITERATE MS OFFICE ADAPTABILITY COMMUNICATION SKILLS

DECKER CARGO LOGISTIC CORP