Customer Service Associate - Accenture Alabang

Accenture in the Philippines; Muntinlupa; On-site; PHP 290,000 - 469,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service professional to provide support for General Voice accounts from Ayala, Alabang. The role focuses on delivering high-quality customer care in alignment with SLAs and required workflows.

The candidate should be an open to college graduates or those with an associate degree plus at least 1 year of BPO experience and be prepared for shifting schedules and holiday coverage.

Qualifications

• Open to College graduates, associate degree graduates OR 1 year college completed.
• Accepting applicants with at least 1 yr BPO experience.
• Must be amenable to work in Ayala, Alabang
• Amenable to work on shifting schedule and during holidays if needed.

Responsibilities

• Provide customer service support according to scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Customer service

Communication skills

Education

College graduates

Associate degree graduates

1 year college completed

Job description

Job Description:

Job Description

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Qualifications

Customer Service: General Voice accounts

• Open to College graduates, associate degree graduates OR 1 year college completed
• Accepting applicants with at least 1 yr BPO experience
• Must be amenable to work in Ayala, Alabang
• Amenable to work on shifting schedule and during holidays if needed