CUSTOMER SERVICE ASSOCIATE

Cycle Financing Corporation; Eastern Manila District; Hybrid; PHP 190,000 - 230,000; Full time

Job summary

Cycle Financing Corporation is seeking a Customer Service Associate in the Philippines. The role focuses on handling inquiries, resolving issues, and maintaining customer records with a customer-first mindset.

Morning shift, Monday to Friday, with a Hybrid work setup (work from home and on-site). Fresh graduates are welcome to apply and encouraged to join a collaborative, customer-focused team.

Qualifications

• College graduate; fresh graduates welcome.
• Strong verbal and written communication skills.
• Customer-oriented with problem-solving abilities.
• Proficient in using email and office applications.

Responsibilities

• Handle customer inquiries, complaints, and concerns via phone, email, and other channels.
• Coordinate with branches and internal departments to resolve issues.
• Maintain and update customer records accurately.
• Ensure professional, efficient, and responsive service at all times.

Skills

Verbal and written communication

Customer-oriented

Problem-solving

Computer literacy

Education

College degree

Job description

We are looking for a Customer Service Associate who is customer-oriented, approachable, and committed to providing excellent customer service.

Job Responsibilities

• Handle customer inquiries, complaints, and concerns through phone calls, emails, and other communication channels.
• Coordinate with branches and internal departments to facilitate the resolution of customer issues.
• Maintain and update accurate customer records and information.
• Ensure professional, efficient, and responsive customer service at all times.

Qualifications

• College Graduate (Fresh graduates are welcome to apply!)
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving skills.
• Computer literate and comfortable using email and other office applications.
• Ability to handle customer concerns professionally and patiently.

Work Arrangement & Schedule

• Local Account
• Morning Shift (Monday - Friday)
• Hybrid Work Set-up (Work from Home and On-site)