Customer Service Assistant

Sundust Bros Corporation; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sundust Bros Corporation in Metro Manila is seeking a reliable Customer Service Assistant to support customers, handle inquiries, and provide essential administrative assistance to keep daily operations smooth. Respond to inquiries via phone and email, provide accurate information on products and procedures, and coordinate with relevant departments to resolve concerns while maintaining thorough records.

The role requires good communication and organizational skills, and the ability to work

Qualifications

• Graduate of any 4-year course or equivalent.
• Experience in customer service or administrative support is an advantage.
• Good verbal and written communication skills.
• Basic computer skills, particularly in MS Office applications.

Responsibilities

• Respond to customer inquiries through phone, email, and other communication channels.
• Assist customers with concerns, requests, and complaints in a professional manner.
• Provide accurate information regarding products, services, and company procedures.
• Coordinate with relevant departments to address and resolve customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Perform administrative tasks and other duties as may be assigned.

Skills

Customer service

Communication

MS Office

Education

4-year course

Tools

MS Office

Job description

Customer Service Assistant

Job Description

We are looking for a reliable, customer-oriented, and detail-oriented Customer Service Assistant to join our team. The successful candidate will be responsible for assisting customers, handling inquiries, and providing administrative support to ensure smooth and efficient daily operations.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and other communication channels.
• Assist customers with their concerns, requests, and complaints in a professional manner.
• Provide accurate information regarding products, services, and company procedures.
• Coordinate with relevant departments to address and resolve customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Perform administrative tasks and other duties as may be assigned.

Qualifications:

• Graduate of any 4-year course or equivalent.
• With experience in customer service or administrative support is an advantage.
• Good verbal and written communication skills.
• Basic computer skills, particularly in MS Office applications.
• Customer-oriented with good interpersonal and problem-solving skills.
• Organized, detail-oriented, and able to work independently.
• Willing to work on shifting schedules, weekends, or holidays, if required.