Customer Service Associate

Gratitude Philippines; Cebu City; On-site; PHP 220,000 - 320,000; Full time

Job summary

Gratitude Philippines is seeking a skilled Customer Service Associate to join our team in Cebu City. The role emphasizes ownership, clear communication, and practical problem solving while delivering high-quality solutions and collaborating with cross-functional stakeholders.

Candidates should have a Bachelor's degree or equivalent experience, strong English communication, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.
• Excellent English Communication Skills
• Open to college graduates with or without BPO experience
• Also open to HS/SHS or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting scheduled and during holidays if needed
• Willing to work in Cebu City, Cebu.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Communication skills

English proficiency

Team collaboration

Ownership

Time management

Education

Bachelor's degree or equivalent practical experience

Job description

About the Role

We are looking for a skilled and motivated Customer Service Associate to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.
• Excellent English Communication Skills
• Open to college graduates with or without BPO experience
• Also open to HS/SHS or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting scheduled and during holidays if needed
• Willing to work in Cebu City, Cebu.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.