Customer Service Assistant

Team Up Now Pty Ltd; Metro Manila; On-site; PHP 268,000 - 469,000; Full time

Job summary

Team Up Now Pty Ltd in the Philippines seeks a customer service representative to respond to inquiries via Richpanel across email, live chat and social channels, maintaining the brand's warm, helpful tone. You will process order amendments, exchanges, warranty inquiries, replacement orders, refunds and store credits in line with company policies, and stay on top of new product launches and promotions.

Additionally, you will manage an assigned ticket queue with accurate records, correct tags and

Responsibilities

• Respond to customer enquiries via Richpanel across email, live chat and social channels.
• Maintain the brand's warm, helpful tone in all interactions.
• Process order amendments, exchanges, warranty enquiries, replacement orders, refunds and store credits in line with company policies.
• Manage an assigned ticket queue with accurate records, correct tags and internal notes, escalating complex issues when needed.

Job description

• —Respond to customer enquiries via Richpanel across email, live chat and social channels while maintaining the brand's warm, helpful tone
• —Process order amendments, exchanges, warranty enquiries, replacement orders, refunds and store credits in line with company policies
• —Manage an assigned ticket queue efficiently with accurate records, correct tags and internal notes, escalating complex issues when needed
• —Stay across new product launches, promotions and policies, and flag recurring customer feedback and trends to the Customer Service Lead