Customer Service and Documentation Specialist (Import)

Container Bridge Philippines Inc; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Container Bridge Philippines, Inc. is seeking an Import Documentation Specialist to handle import shipment documentation, coordination with customs and partners, and ensure BOC compliance. You will process documents, monitor shipments, and provide timely updates to clients.

The role requires meticulousness, strong communication, and familiarity with import procedures. Bachelor's degree in a related field is preferred, and LCB is highly preferred but not required.

Qualifications

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, Transportation, or a related field.
• Licensed Customs Broker (LCB) is highly preferred but not required.
• At least 6 months to 1 year of relevant experience in import documentation, customs clearance, freight forwarding, or logistics operations.
• Knowledge of BOC regulations, import procedures, customs documentation, and clearance requirements.

Responsibilities

• Prepare, review, and process import shipping documents, including Bills of Lading, Air Waybills, Commercial Invoices, Packing Lists, and other customs-related requirements.
• Coordinate customs declaration lodgment, clearance processing, and cargo release in compliance with BOC regulations and procedures.
• Monitor import shipments from arrival to final delivery, ensuring timely processing and resolution of documentation concerns.
• Coordinate with shipping lines, customs brokers, port authorities, truckers, and other logistics service providers regarding shipment schedules, cargo release, and delivery arrangements.
• Ensure completeness and accuracy of import documentation, including required permits, authorizations, and supporting documents.
• Provide clients with timely shipment updates and address inquiries, concerns, and documentation discrepancies.
• Assist in preparing shipment billing, job costing, and other import-related reports.
• Maintain accurate shipment records, documentation, and monitoring reports.
• Perform other related duties as assigned by the Department Head.

Skills

Organizational skills

Communication

Problem-solving

Attention to detail

MS Excel

Education

Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, Transportation, or a related field

Tools

MS Office

Job description

About the role

Container Bridge Philippines, Inc. is looking for a detail-oriented and proactive Import Documentation Specialist to handle import shipment documentation, customs clearance coordination, and compliance with Bureau of Customs (BOC) regulations.

The role involves ensuring accurate and timely processing of import shipments, coordinating with shipping lines, customs brokers, and other logistics partners, and providing efficient customer service throughout the import process.

Applicants who are Licensed Customs Brokers (LCB) are highly preferred.

Key Responsibilities

• Prepare, review, and process import shipping documents, including Bills of Lading, Air Waybills, Commercial Invoices, Packing Lists, and other customs-related requirements.

• Coordinate customs declaration lodgment, clearance processing, and cargo release in compliance with BOC regulations and procedures.

• Monitor import shipments from arrival to final delivery, ensuring timely processing and resolution of documentation concerns.

• Coordinate with shipping lines, customs brokers, port authorities, truckers, and other logistics service providers regarding shipment schedules, cargo release, and delivery arrangements.

• Ensure completeness and accuracy of import documentation, including required permits, authorizations, and supporting documents.

• Provide clients with timely shipment updates and address inquiries, concerns, and documentation discrepancies.

• Assist in preparing shipment billing, job costing, and other import-related reports.

• Maintain accurate shipment records, documentation, and monitoring reports.

• Perform other related duties as assigned by the Department Head.

Qualifications

• Bachelor's Degree in Customs Administration, Logistics, Supply Chain Management, Transportation, or a related field.

• Licensed Customs Broker (LCB) is highly preferred but not required.

• At least 6 months to 1 year of relevant experience in import documentation, customs clearance, freight forwarding, or logistics operations.

• Knowledge of BOC regulations, import procedures, customs documentation, and clearance requirements.

• Familiarity with customs declaration lodgment, BOC E2M systems, and import processing is an advantage.

• Understanding of Incoterms, shipping documentation, and import shipment coordination.

• Strong organizational, communication, and problem-solving skills, with keen attention to detail.

• Ability to multitask, meet deadlines, and work efficiently in a fast-paced logistics environment.

• Proficient in MS Office applications, particularly Excel.