Customer Service Ambassador — Onsite, Multichannel Support

LALAMOVE PHILIPPINES INC.; Parañaque; On-site; PHP 167,000 - 279,000; Full time

Job summary

Lalamove Philippines is seeking a Customer Service Associate in Parañaque PITX to be the frontline ambassador, responding to calls and chats from customers and drivers to ensure a fast, courteous service experience.

You will manage orders, reassign transactions, address complaints, and escalate issues as needed, while working onsite with a focus on timely resolutions and customer satisfaction.

Qualifications

• Has experience in handling voice and chat channels.
• Multitasking with concurrent customer interactions.
• Amenable to working onsite at PITX in Paranaque.

Responsibilities

• Assist customer orders and reassign transactions for fulfillment rate.
• Handle and resolve complaints from drivers and users professionally.
• Submit tickets for escalated concerns (damaged/missing items, undelivered orders).
• Performs other duties assigned by management.

Skills

Voice & chat support

Customer service mindset

Shift flexibility

Job description

Lalamove Philippines is seeking a Customer Service Associate in Parañaque PITX to be the frontline ambassador, responding to calls and chats from customers and drivers to ensure a fast, courteous service experience.

You will manage orders, reassign transactions, address complaints, and escalate issues as needed, while working onsite with a focus on timely resolutions and customer satisfaction.