Customer Service Associate

Lalamove; Parañaque; On-site; PHP 279,000 - 391,000; Full time

Job summary

Lalamove in the Philippines is seeking a Customer Service Associate to be the frontline ambassador for drivers and customers. You will respond to calls and chats, assist with orders, handle escalations, and ensure a smooth delivery experience from start to finish.

Join a fast-paced team in Parañaque PITX, where your communication skills and empathy drive satisfaction and loyalty. Onsite work supports real-time problem solving and quick resolutions with the support of management.

Qualifications

• Has experience in handling voice and chat channels.
• For chats experience, agents should have handled multiple concurrencies assisting customers.
• Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange(PITX)

Responsibilities

• Assist customer orders and reassign transactions for fulfillment rate.
• Handle and resolve complaints for drivers and users professionally.
• Submit tickets for escalated concerns such as damaged/missing items or undelivered orders.
• Perform other duties as assigned by management.

Skills

Voice & chat support

Multitasking

Excellent communication

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the job:

This Customer Service Associate role is one of the most important positions in our company asyou have the most touch points with our customers and drivers. You're expected to answer everycall and be our Lalamove ambassador. Our customers and drivers' excellent experience solelydepends on you.

What You'll Do:

• Assisting of customer orders, reassigning of transaction, modification etc. for fulfillmentrate purposes.
• Handle and resolve complaints both for drivers and users in a thoughtful andprofessional manner.
• Submit tickets for escalated concerns such as damaged/missing items, undeliveredorders etc.
• Performs other duties that may be assigned by management from time to time.

What We Seek:

• Someone with a passion for helping others by providing excellent customer service
• A committed customer service representative who is amenable to working on the assigned shifts

What You'll Need:

• Has experience in handling voice and chat channels.
• For chats experience, agents should have handled multiple concurrencies assistingcustomers
• Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange(PITX)