Customer Service Associate

Lalamove; Manila, Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Onsite PITX (Parañaque)

Job summary

Lalamove is seeking a Customer Service Associate to be the brand ambassador and main touchpoint for customers and drivers. You will answer calls and chats, ensuring fast, friendly service and a positive experience.

This role requires handling orders, reassignments, and escalations, and requires patience and clear communication. You will work onsite at PITX in Paranaque with a passion for helping others.

Qualifications

• Experience in handling voice and chat channels.
• Ability to assist customers and drivers with patience and clarity.
• Willingness to work on assigned shifts.

Responsibilities

• Assisting customer orders, reassigning transactions, and modifications for fulfillment speed.
• Resolve complaints for drivers and users professionally.
• Submit tickets for escalated issues like damaged/missing items or undelivered orders.
• Perform other duties as assigned by management.

Skills

Voice & chat support

Customer service

Job description

Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the job:

This Customer Service Associate role is one of the most important positions in our company asyou have the most touch points with our customers and drivers. You’re expected to answer everycall and be our Lalamove ambassador. Our customers and drivers’ excellent experience solelydepends on you.

This role will require you to be comfortable with answering the customer’s and driver’s querieswith an open and patient mind. It is important that you provide excellent customer service in atimely manner.

What You'll Do:

• Assisting of customer orders, reassigning of transaction, modification etc. for fulfillmentrate purposes.
• Handle and resolve complaints both for drivers and users in a thoughtful andprofessional manner.
• Submit tickets for escalated concerns such as damaged/missing items, undeliveredorders etc.
• Performs other duties that may be assigned by management from time to time.

What We Seek:

• Someone with a passion for helping others by providing excellent customer service
• A committed customer service representative who is amenable to working on the assigned shifts

What You'll Need:

• Has experience in handling voice and chat channels.
• For chats experience, agents should have handled multiple concurrencies assistingcustomers
• Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange(PITX)