Customer Service Agent - Silver City

ibex; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

ibex is looking for a customer service representative based in the Philippines, specifically in Pasig. Your role will involve managing incoming calls, assessing customer needs, and providing effective resolutions to their issues.

The ideal candidate should either be a high school graduate with at least 6 months of call center experience or someone who has completed two years in college. This position will require working on night shifts and demands strong English communication and critical thinking skills.

Qualifications

• At least high school graduate with 6 months call center experience, or finishing at least two years in college.
• Willingness to work during night shift.
• Resourceful and responsible for personal learning and development.

Responsibilities

• Manage incoming calls from customers.
• Guide customers based on their needs.
• Resolve customer issues promptly.
• Maintain productivity and quality standards.
• Escalate customer issues as necessary.

Skills

Critical thinking skills

Customer service skills

Attention to detail

Team player

Strong command of English

Education

High school graduate or at least 2 years in college

Job description

This job can be based out of any of the following sites: Alabang, Paranaque, Cubao, Mandaluyong, Pasig.

Responsibilities

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For candidates with call center experience must be at least high school graduate with 6 months call center experience.
• For candidates without call center experience, they must finish at least two years in college.
• Willing to work during night shift with shifting schedule.
• Responsible for own learning, development and achievement.
• Team player with strong integrity.
• Resourceful and has strong attention to detail.
• Strong command of the English language.