Customer Service Agent (Mactan)

1Aviation Groundhandling Services, Corp.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

1Aviation Groundhandling Services, Corp. in Mactan, Cebu, is hiring a Customer Service Agent to be the frontline representative serving passengers and ensuring smooth ground operations in line with airline and airport policies.

The role involves handling check-in, boarding, and gate procedures, plus briefings and after-flight follow-up. Candidates should have a bachelor’s degree and strong communication skills, with willingness to work weekends and holidays.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or related field.
• Prior customer service experience preferred, especially in airport/travel settings.
• Excellent communication and interpersonal skills.
• Willing to work rotating shifts including weekends and holidays.

Responsibilities

• Represent 1Aviation’s values in all passenger interactions.
• Ensure compliance with aviation safety, security, quality, and customer service standards.
• Handle check-in, boarding, and gate operations per airline procedures.
• Attend daily pre-flight and post-flight briefings.
• Maintain cleanliness at check-in counters and boarding gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management and escalate complex issues.
• Provide special handling for VIP, PWD, and elderly passengers.
• Stay onsite post-flight up to 30 minutes to manage flight returns.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Customer service mindset

Education

Bachelor’s degree

Job description

Department

Customer Service - Mactan

Employee Type

Probationary

Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation Team!

Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!

Job Overview

As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Key Responsibilities

• Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.
• Ensure full compliance with aviation safety, security, quality, and customer service standards.
• Handle check-in, boarding, and gate operations according to airline procedures.
• Attend daily pre-flight and post-flight briefings.
• Maintain cleanliness and order at check-in counters and boarding gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management and elevate complex issues when needed.
• Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
• Provide special handling assistance for VIP, PWD, and elderly passengers.
• Stay onsite post-flight for up to 30 minutes to manage any flight returns.
• Perform additional tasks assigned by the Station Supervisor.

Qualifications

• Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field
• Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
• Service-oriented and committed to delivering high-quality guest experiences
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and solve problems effectively
• Willing to work in a rotating shift schedule, including weekends and holidays

Work Location

Mactan, Cebu – within proximity of the Mactan-Cebu International Airport

Why Join Us

• Be part of a fast-growing aviation company with strong values
• Work in a dynamic, people-first environment
• Enjoy career development opportunities and training support
• Make an impact on passenger experience and airport operations

Experience Range (Years)

0 - 5 years