Customer Service Agent (Caticlan)

1Aviation Groundhandling Services, Corp.; Malay; On-site; PHP 167,000 - 257,000; Full time

Job summary

1Aviation Groundhandling Services, Corp. seeks a Customer Service Agent at Caticlan Airport (Godofredo P. Ramos International).

You will assist passengers and ensure service standards in line with company policies within the Customer Service - Caticlan department. The role is probationary and requires graduates in Hospitality/Tourism with strong communication and analytical skills. You will participate in pre- and post-flight briefings, handle inquiries, and support flight operations in a

Qualifications

• Service oriented mindset.
• Excellent communication skills; capable of handling inquiries with courtesy.
• Analytical abilities to assess passenger needs and resolve issues.

Responsibilities

• Ensure Vision, Mission, and Values are achieved.
• Promote quality, safety, security, and customer service standards.
• Attend pre-flight and post-flight briefings.
• Observe on-time opening/closing of counters/gates.
• Maintain cleanliness and orderliness of counters/gates.
• Assist guests with inquiries and provide solutions per policy.
• Handle flight disruption issues within authorized parameters.
• Escalate issues beyond authority to station management.
• Generate ancillary reports and record irregularities.
• Prepare documents and endorse special handling guests.
• Prepare sales reports and handle cash collections for safekeeping.

Skills

Service Oriented

Above-average communication

Analytical Skills

Job description

Department

Customer Service - Caticlan

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent at Caticlan Airport ( Godofredo P. Ramos International Airport) and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

• Ensure that 1Aviation's Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guest's inquiries and aid and solution based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards.
• Escalate to station management issues/challenges beyond authority.
• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
• deposit.
• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
• Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

• Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Service Oriented
• Above-average communication skills
• Analytical Skills

Experience Range Range (Years)

0 - 1 years

Job posted on

2024-12-17