Customer Service Agent (Butuan)

1Aviation Groundhandling Services, Corp.; Butuan; On-site; PHP 201,000 - 301,000; Full time

Job summary

1Aviation Groundhandling Services, Corp. is hiring a Customer Service Agent in Bancasi Airport, Butuan. You will assist passengers, handle check-in duties, and ensure smooth airport operations in line with company policies.

The ideal candidate is a 4-year Hospitality/Tourism graduate with customer service experience, strong communication skills, and a service-oriented mindset. This is a probationary, on-site position requiring readiness for shifts and briefings.

Qualifications

• Graduate of a 4-year course in Hospitality Management or Tourism.
• Experience in a customer service environment preferred.
• Strong service orientation and excellent communication skills.

Responsibilities

• Attend to passenger inquiries and provide solutions per company policies.
• Assist pre-/post- flight briefings and maintain check-in counters readiness.
• Ensure counters and gates are clean, organized, and properly stocked with required materials.
• Handle guest needs, resolve issues within authority, and escalate when beyond scope.
• Prepare and review flight-related documents and reports.
• Process check-in duties including guest profiling, travel document checks, and baggage handling.

Skills

Customer service

Communication

Education

Bachelor's degree in Hospitality/Tourism

Job description

Department

Customer Service - Butuan

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent in Bancasi Airport and join our growing team at 1Aviation!

Customer Service Agent attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You’ll Do

• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guests’ inquiries and aid and solutions based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
• Perform other tasks as may be assigned by immediate superior.
• Ensure availability of check-in paraphernalia such as DG & Security questions countertop, roll-up banners/standees, signage, baggage tag labels, boarding pass printer, office supplies, boarding pass, baggage handling stickers, ASD forms, etc. at least fifteen (15) minutes before counters are opened. Any inoperative facility must be reported to the concerned.
• Review pre-flight documents such as but not limited to the following: PNL, SSR, and onward connections for appropriate handling preparations.
• Perform basic check-in functions such as but not limited to: guest/s profiling, checking of travel documents of guest’s prior acceptance for international flights, attend to special handling cases at the check-in counters, acceptance, and collection of applicable fees for check–in baggage of passengers, processing and issuance of boarding pass, etc.
• Ensureavailabilityofboardinggatematerialssuchasbutnotlimitedtotwo-way radio, flight and boarding gate information placards updated flight booking, announcement guidelines and required forms (e.g. PHF, INAD/Deport Passenger Declaration Form,etc.) prior to start of duty.
• Verify guests’ flight details prior acceptance for boarding.
• CheckhandcarrybagsforsizeandweightrestrictionsandapplyinterceptedbaggagehandlingprocedureoftheCarrier.RelaypiecesofinterceptedbaggagetotheDS-Ramp for monitoring PPBM, and W/B purposes.

An ideal candidate for this role should possess the following qualifications:

• Must be a graduate of a 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Service oriented, Above-average communication skills

Experience Range Range (Years)

0 - 1 years

Job posted on

2025-01-14