Duty Manager (Clark)

1Aviation Groundhandling Services, Corp.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

1Aviation Groundhandling Services Corp. seeks a Duty Manager (Clark) to lead day-to-day airport operations at Clark. You will support Station and Terminal Managers, oversee passenger, baggage, cargo and ramp operations, and ensure safe, efficient service delivery.

The role requires a Bachelor's degree, 4+ years in aviation or ground handling, and 2+ years in supervision. You will coordinate with airline partners and airport stakeholders, implement improvements, and maintain compliance with

Qualifications

• Bachelor’s degree in a relevant field.
• At least 4 years of experience in aviation or ground handling operations.
• At least 2 years of supervisory or people management experience.
• Experience managing frontline or airport operations teams is an advantage.

Responsibilities

• Lead and coordinate station operations to ensure safe, efficient ground handling.
• Monitor manpower, equipment, facilities, and resources for uninterrupted daily operations.
• Ensure compliance with Quality, Safety, Security, customer service, regulatory requirements, and standards.
• Investigate incidents and prepare timely reports with recommendations.
• Coordinate with stakeholders on flight delays, disruptions, and aircraft changes.
• Prepare shift and operational reports and participate in station meetings.

Skills

Leadership

Analytical thinking

Airport operations

Service orientation

Communication skills

English proficiency

Relationship building

Adaptability

Education

Bachelor’s Degree

Job description

Department: Operations

Employee Type: Regular

Explore this opportunity as a Duty Manager (Clark) and join our growing team at 1Aviation Groundhandling Services Corp. Be at the forefront of airport operations. As a Duty Manager (Clark), you will support the Station and Terminal Managers in ensuring safe, efficient, and seamless day-to-day ground handling operations. You will lead teams, coordinate with key stakeholders, manage operational disruptions, and ensure excellent service delivery.

What You’ll Do

• Ensure that 1Aviation’s Vision, Mission, and Values are achieved.
• Monitor and manage manpower, equipment, facilities, and other resources to support uninterrupted daily operations.
• Promote and ensure compliance with Quality, Safety, Security, Customer Service, regulatory requirements, and company standards.
• Investigate operational incidents, irregularities, and discrepancies, and prepare timely reports and recommendations.
• Implement corrective and preventive actions to address operational issues and minimize delays.
• Conduct daily briefings and debriefings and cascade station notices, memos, and operational updates to frontline teams.
• Coordinate with HCC/NCC-AS and concerned departments regarding planned and unplanned flight delays, disruptions, cancellations, and aircraft changes.
• Monitor station facilities, equipment, and operational systems and ensure that serviceability concerns are properly reported and acted upon.
• Oversee smooth passenger, baggage, cargo, and ramp operations while addressing operational and guest service concerns in real time.
• Ensure timely and accurate encoding and updating of flight movement information.
• Prepare and submit accurate shift and operational reports.
• Participate in station meetings and recommend operational improvements.
• Maintain a safe, secure, and hazard-free working environment within operational areas.
• Coordinate with airport stakeholders, airline partners, and other departments on passenger, baggage, cargo, and operational concerns.
• Perform other duties as may be assigned by the Station Manager or Terminal Manager.

Customer Service Focus

• Address passenger and guest service concerns and provide immediate solutions within established policies and procedures.
• Ensure frontline teams provide timely and accurate information to passengers and other stakeholders.
• Coordinate transit, baggage, special handling, and other passenger-related requirements with concerned teams.
• Promote service excellence and ensure compliance with airline and 1Aviation standards.

Safety Management System

• Perform responsibilities aligned with 1Aviation’s Safety Management System.
• Identify safety hazards, unsafe practices, and operational risks and take appropriate action.
• Promote compliance with applicable safety and security policies, regulations, and procedures.

What We’re Looking For

Education & Experience

• Bachelor’s Degree Holder
• At least 4 years of experience in aviation or ground handling operations
• At least 2 years of supervisory or people management experience
• Experience managing frontline or airport operations teams is an advantage.

Skills & Competencies

• Strong leadership and quick decision-making skills
• Excellent analytical, problem-solving, and critical-thinking skills
• Strong understanding of airport and ground handling operations
• Service-oriented and results-driven
• Excellent communication and interpersonal skills
• Good command of the English language
• Ability to build and maintain positive relationships with colleagues, airline partners, and airport stakeholders
• Adaptable and capable of working effectively in a fast-paced operational environment

Ready to Lead Airport Operations?

If you have the experience, leadership, and operational mindset to keep airport operations moving safely and efficiently, we'd love to have you on our team.

Experience Range Range (Years)

4 - 6 years

Job posted on

2026-06-15