Customer Service Agent

Probe CX; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary with performance incentives

Paid Leaves

Comprehensive paid training

Supportive and collaborative work environment

Opportunities for career growth

Job summary

A growing customer service provider in Quezon City is seeking enthusiastic Customer Service Representatives to join the Collections team. This is a fantastic opportunity for those looking to start a career in customer service, with no prior BPO experience required. You will engage with customers, provide excellent service, and receive comprehensive training in a supportive environment.

Qualifications

• Clear, empathetic communicator both verbally and in writing.
• Comfortable navigating computer systems.
• Detail-oriented and organized individual.

Responsibilities

• Engage in respectful conversations with customers.
• Document interactions accurately.
• Collaborate with team for optimal outcomes.

Skills

Excellent communication skills

Active listening

Problem-solving

Computer literacy

Organizational skills

Willingness to learn

Education

High School or Senior High School graduate

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Are you a natural problem-solver with a knack for clear communication? Do you want to kickstart your career in customer service with a supportive team? Probe CX is looking for enthusiastic Customer Service Representatives to join our growing Collections team in Eastwood, Quezon City!

This is a fantastic opportunity if you're looking for a fresh start – no prior BPO experience is required! We believe in potential and providing comprehensive training to help you succeed.

Responsibilities

• Having respectful and clear conversations with customers regarding their outstanding accounts.
• Understanding customer situations and finding mutually agreeable solutions for payments.
• Accurately documenting all interactions and agreements in our systems.
• Providing excellent customer service while adhering to collection guidelines.
• Collaborating with your team to ensure the best possible outcomes for both customers and the company.

Benefits & Development

• Day 1 HMO coverage for your peace of mind.
• Competitive salary with performance incentives.
• Paid Leaves to ensure you get the rest and time off you need.
• Comprehensive and paid training program to set you up for success.
• A supportive and collaborative work environment.
• Opportunities for career growth and development within our global company.

Qualifications

• Excellent communicators, both verbally and in writing. You're clear, empathetic, and professional.
• Great listeners who can understand different customer needs.
• Problem-solvers with a positive attitude.
• Comfortable using a computer and navigating different systems.
• Highly organized and detail-oriented.
• Open to learning and growing in a fast-paced environment.
• At least a High School or Senior High School graduate.
• Willing to work on-site in Eastwood, Libis, Quezon City.

Working Location

Probe CX 1880 Eastwood. 8F, 1880 Avenue Building, Eastwood City Cyberpark, Quezon City, 1110 Metro Manila, Philippines

Ready to start a rewarding career in customer service collections? Apply today and become a part of the Probe CX family!