CSR for Healthcare Account II FIXED SAT SUN OFF

Tech Mahindra; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading technology services company is hiring a Customer Service Representative in Cebu City. This full-time position requires no prior BPO experience, though customer service experience in a healthcare setting is preferred. The role involves identifying caller needs, providing accurate information on programs, and maintaining customer satisfaction. Applicants must have excellent communication skills and be willing to work on-site.

Qualifications

• No BPO experience is required.
• BPO experience with customer service in a healthcare account is a plus.
• Willing to work on-site.

Responsibilities

• Identify and prioritize caller needs and concerns.
• Formulate resolution plans and respond appropriately.
• Maintain customer satisfaction and partner with other teams.

Skills

Excellent written and verbal communication skills

High emotional quotient and empathy towards patients

Ability to work, communicate, and collaborate effectively

Proficient in English

Education

High/Senior High School diploma

Job description

Overview

CSR for Healthcare Account II FIXED SAT SUN OFF - On-site, Cebu. No Exp Required. Full-time. Education: High/ Senior High School.

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Job Description

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.
• No BPO experience is required.
• BPO experience with customer service experience in a healthcare account and medical knowledge or any health related experience is a plus.
• Excellent written and verbal communication skills.
• High emotional quotient and empathy towards patients.
• Able to work, communicate and collaborate with others effectively and efficiently.
• Willing to work on-site.

Qualifications

• No BPO experience is required.
• BPO experience with customer service in a healthcare account and medical knowledge or health-related experience is a plus.
• Excellent written and verbal communication skills.
• High emotional quotient and empathy towards patients.
• Able to work, communicate and collaborate with others effectively and efficiently.
• Willing to work on-site.
• Proficient in English.

Working Location

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