Customer Support Associate

Gratitude Philippines; Manila; On-site; PHP 223,000 - 379,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Support Associate to join our onsite team in the Philippines. You will handle customer inquiries, provide accurate information, and help resolve concerns with a customer-first mindset.

Ideal candidates have strong communication skills, attention to detail, and the ability to document interactions and update records. Experience in related sectors is preferred, and you must be a Filipino citizen.

Qualifications

• 1–10 years of customer support or related experience.
• Excellent verbal and written communication skills.
• Ability to handle inquiries professionally and resolve issues.
• Must be onsite and Filipino citizen.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer concerns professionally and efficiently.
• Maintain positive customer relationships through effective communication.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and service quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Work toward customer satisfaction and operational performance targets.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Interpersonal Skills

Job description

Job Title: Customer Support Associate

Job Description :

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Associates. The ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle customer inquiries and resolve concerns professionally.

Experience: 1-10yrs

Location: Assigned location in the Philippines

Work Setup: Onsite

Required Skills :

1. Customer Service and Customer Support
2. Verbal and Written Communication
3. Problem-Solving and Issue Resolution
4. Customer Query Handling
5. Attention to Detail

Key Responsibilities :

• Handle customer inquiries and provide accurate information.
• Resolve customer concerns professionally and efficiently.
• Maintain positive customer relationships through effective communication.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and service quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Work toward customer satisfaction and operational performance targets.

Qualifications :

• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Strong communication and interpersonal skills.

• Ability to work onsite and follow the assigned shift schedule.
• Must be a Filipino citizen.