Global CX Agent - Multichannel Support & Growth

Emapta Global; Mandaluyong; In loco; PHP 360.000 - 480.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO coverage

Office gyms access

20 annual leaves (cashable credits)

Descrizione del lavoro

Emapta Global is seeking a Customer Experience Agent - Service to join our Ortigas, Philippines team. You will resolve subscriber concerns, strengthen loyalty, and contribute to sustainable growth while working in a supportive, global environment.

You will handle multichannel customer interactions, maintain accurate records, and collaborate with teams to deliver outstanding experiences. This role offers day shifts, growth through Emapta Academy, and a strong benefits package.

Competenze

• At least 3 years of experience in a contact center or customer service environment.
• Experience with voice, live chat, and email support.
• Familiarity with Australian culture and customer expectations.
• Excellent written and verbal English communication skills.

Mansioni

• Manage customer inquiries via live chat and email, with proactive outreach when needed.
• Document interactions and resolve issues from inquiry to final resolution.
• Review and update subscription, payment, and delivery details accurately.
• Identify retention opportunities and advise on upsell or cross-sell where appropriate.
• Meet KPIs for service quality and customer experience.

Conoscenze

Customer support

English fluency

Multichannel support

Attention to detail

Descrizione del lavoro

Emapta Global is seeking a Customer Experience Agent - Service to join our Ortigas, Philippines team. You will resolve subscriber concerns, strengthen loyalty, and contribute to sustainable growth while working in a supportive, global environment.

You will handle multichannel customer interactions, maintain accurate records, and collaborate with teams to deliver outstanding experiences. This role offers day shifts, growth through Emapta Academy, and a strong benefits package.