Customer Service Advisor — Onsite Day Shift, Ortigas

MicroSourcing International; Pasig; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing is seeking a Customer Service Advisor for an onsite day shift in Ortigas, Pasig City. You will respond to email inquiries and live chat from pharmacy and app clients, perform admin tasks, and manage inbound calls with ticketing. Strong English skills and customer focus are essential.

Join a collaborative team with a focus on growth, flexible work arrangements where possible, and a supportive environment that emphasizes inclusion and ongoing learning.

Qualifications

• Excellent verbal and written English communication.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns wherever possible and elevate or route unresolved issues to the appropriate team.

Skills

English communication

Attention to detail

Customer service skills

Willingness to learn

Job description

MicroSourcing is seeking a Customer Service Advisor for an onsite day shift in Ortigas, Pasig City. You will respond to email inquiries and live chat from pharmacy and app clients, perform admin tasks, and manage inbound calls with ticketing. Strong English skills and customer focus are essential.

Join a collaborative team with a focus on growth, flexible work arrangements where possible, and a supportive environment that emphasizes inclusion and ongoing learning.