Human Resources Business Partner

GoTeam; Cebu City; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

HMO coverage

Life insurance

Paid time-off credits

Company equipment

Job summary

GoTeam in Cebu City is seeking an HR leader who owns the end-to-end performance lifecycle and employee relations for a large offshore team. The role requires managing performance cycles and coaching leaders to meet global standards.

You will handle ER matters, NTEs, and PIPs, ensuring compliance with Philippine labor laws while driving structured HR processes. Onsite initial six months in Cebu IT Park, then hybrid with night shift requirements.

Qualifications

• Minimum of 4 years’ experience required; ideal candidates have 7–12+ years as an HR Business Partner or HR Generalist.
• Direct ownership of the end-to-end performance lifecycle, including OKRs, KPIs, and Performance Improvement Plans (PIPs).
• Proven experience in Employee Relations (ER), including issuing NTEs and facilitating administrative hearings.
• Deep practical knowledge of Philippine Labor Laws and experience building HR processes from the ground up.
• Ability and willingness to work the Night Shift onsite in Cebu IT Park, with hybrid eligibility after 6 months.

Responsibilities

• Own the end-to-end performance lifecycle for a portfolio of 60–80 team members, ensuring alignment to global standards.
• Execute Regularization, Mid-year, and APR processes.
• Design and track role-specific OKRs and KPIs to reduce operational noise.
• Facilitate high-empathy coaching and 1:1s with leaders to align with strategic vision.

Skills

HR Business Partner

HR Generalist

OKRs KPIs PIPs

Employee Relations

Labor law knowledge

Night shift readiness

Job description

Cebu City - IT Park | Onsite (First 6 months), then Hybrid (3x Onsite and 2x WFH), Night Shift (10 PM - 7 AM PH Time)

You set the operational pace for how GoTeam’s internal talent remains aligned, accountable, and high-performing as the organization scales. This role exists to own the end-to-end performance lifecycle and employee relations—eliminating ambiguity through structured KPIs and ensuring that internal standards are protected through firm, high-empathy accountability.

This role is best suited for professionals who take ownership, demonstrate confident and professional assertiveness, and thrive in environments where performance is measured by outcomes rather than activity.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

• Minimum of 4 years’ experience required; ideal candidates have 7–12+ years as an HR Business Partner or HR Generalist, with experience in structured environments such as Big Four firms, Fortune 500 companies, or global BPOs.
• Direct ownership of the end-to-end performance lifecycle, including OKRs, KPIs, and Performance Improvement Plans (PIPs)
• Proven experience in Employee Relations (ER), including independently issuing NTEs and facilitating administrative hearings
• Deep practical knowledge of Philippine Labor Laws and experience building HR processes from the ground up
• Ability and willingness to work the Night Shift onsite in Cebu IT Park (with hybrid eligibility after 6 months)

STRONG SIGNALS

• Experience transitioning from large corporate structures to fast-growing, agile companies
• Tech-forward mindset with a natural drive to research and implement emerging AI tools
• History of professional stability (minimum 2–3 years in previous major roles)

RESPONSIBILITY PILLARS

Performance Management & Standardization

You own the signal of success for a portfolio of 60–80 team members, ensuring every individual understands their impact and meets global standards.

• Execute the end-to-end performance lifecycle (Regularization, Mid-year, and APR)
• Design and track role-specific OKRs and KPIs to remove operational "noise"
• Facilitate high-empathy coaching and 1:1s with leaders to align with strategic vision

Operational Discipline & Process Architecture

You transform "messy" or undocumented workflows into structured, scalable systems that ensure internal reliability.

• Convert undocumented processes into visual SOPs and gap analyses
• Monitor and manage operational discipline, including attendance and time-tracking accuracy
• Enforce "clean floor" security policies and site-specific operational standards

Employee Relations & Labor Compliance

You act as the guardian of company standards, balancing legal rigor to maintain a fair workplace.

• Independently manage misconduct cases, NTE issuances, and administrative hearings
• Design and drive PIPs for underperforming staff with professional assertiveness
• Conduct regular "health checks" and sentiment analysis to mitigate internal risks

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

• Educating 100,000 Filipinos on AI
• The GoTeam Founder, Matt Kesby’s book “Untangling AI” and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be expected to implement AI. You will have unlimited support to drive AI implementations inside the business.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• ₱200/day onsite allowance (if applicable to the role)
• Employee discounts and company raffles
• A Strait of Hormuz Relief Allowance of ₱1,000 per month will be provided for the next three (3) months.
• Welcome gift on Day 1
• Opportunity to win a trip to Bali through company programs
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities