CRM Administrator / CRM Coordinator

MicroSourcing; Manila; On-site; PHP 792,360 - 1,015,560; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a CRM Administrator / CRM Coordinator to manage daily CRM operations and business reporting from a remote night-shift setup in Metro Manila. You will ensure data accuracy, reliable metrics, and consistent reporting across sales and finance teams.

You will work closely with sales, finance, and leadership to support decision-making and drive KPIs. The role emphasizes governance, dashboards, and cross-functional collaboration to optimize CRM-driven insights.

Qualifications

• Experience in a CRM administration or coordination role.
• Familiarity with Microsoft Dynamics 365 Sales and Financial.
• Experience supporting CRM-driven reporting and KPI tracking.
• Understanding of sales and financial data structures.
• Experience with reports, budgets, and performance metrics.
• Strong data accuracy and attention to detail.

Responsibilities

• Administers and maintains the CRM platform.
• Supports users with access, data entry standards, and process adherence.
• Manages CRM data quality, including validation, cleanup, and audits.
• Supports Microsoft Dynamics 365 Sales and Financial modules.
• Assists with configuration tasks within defined governance standards.
• Coordinates CRM-related requests with internal IT or external vendors.
• Facilitates tracking and maintenance of business KPI metrics.
• Prepares and maintains dashboards, reports, and recurring scorecards.
• Supports reporting tied to sales performance, forecasts, and budgets.
• Assists finance and operations teams with CRM-linked reporting needs.
• Documents CRM processes, workflows, and reporting definitions.
• Supports periodic reporting cycles, including monthly and quarterly reviews.

Skills

CRM administration

KPI reporting

Data quality

Cross-functional teamwork

Communication

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Financial

Education

Bachelor’s degree in Business/Information Systems/Finance

Tools

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Finance

Job description

Job Title: CRM Administrator / CRM Coordinator

Location: Metro Manila, Philippines

Employment Type: Full-Time

Work Setup & Shift: Remote | Night Shift

Salary: 71,000-91,000 PHP / Month

Role Overview

The CRM Administrator / CRM Coordinator supports daily CRM operations and business reporting. The role ensures accurate data, reliable metrics, and consistent reporting across sales and finance teams. The position works closely with sales, finance, and leadership to support decision making.

Key Responsibilities

• Administers and maintains the CRM platform.
• Supports users with access, data entry standards, and process adherence.
• Manages CRM data quality, including validation, cleanup, and audits.
• Supports Microsoft Dynamics 365 Sales and Financial modules.
• Assists with configuration tasks within defined governance standards.
• Coordinates CRM-related requests with internal IT or external vendors. Facilitates tracking and maintenance of business KPI metrics.
• Prepares and maintains dashboards, reports, and recurring scorecards.
• Supports reporting tied to sales performance, forecasts, and budgets.
• Assists finance and operations teams with CRM-linked reporting needs.
• Documents CRM processes, workflows, and reporting definitions.
• Supports periodic reporting cycles, including monthly and quarterly reviews.

Qualifications

• Experience in a CRM administration or coordination role.
• Familiarity with Microsoft Dynamics 365 Sales and Financial.
• Experience supporting CRM-driven reporting and KPI tracking.
• Understanding of sales and financial data structures.
• Experience working with reports, budgets, and performance metrics.
• Strong data accuracy and attention to detail.
• Ability to work with cross-functional teams across sales and finance.
• Clear written and verbal communication skills.

Education and Qualifications

• Bachelor’s degree in Business, Information Systems, Finance, or a related field.
• CRM or Microsoft Dynamics certifications are an advantage.

Benefits

• Competitive rewards: Above-market compensation, healthcare coverage from day one, paid time-off with cash conversion, group life insurance, and performance bonuses.
• Collaborative spirit: Participate in company-sponsored events.
• Work‑life harmony: Flexible work arrangements.
• Career growth: Continuous learning and career advancement opportunities.
• Inclusive teamwork: Diverse and inclusive culture.