Customer Service

Astral Cargo Express Inc.; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Job summary

Astral Cargo Express Inc. is seeking friendly, organized, and service-oriented Customer Service Staff to join our team in Parañaque City. You will assist customers and handle inquiries, ensuring smooth daily logistics operations.

You'll coordinate with delivery and operations teams, maintain accurate records, and provide professional support via calls, email, and walk-in clients. The ideal candidate holds a bachelor's degree and good communication skills.

Qualifications

• Bachelor's/College degree in any field.
• Strong communication and customer service skills.
• Customer service experience is advantageous.
• Computer literate and organized.
• Friendly, presentable and service-oriented.
• Willing to be assigned at San Dionisio, Parañaque City.

Responsibilities

• Assist customers with inquiries, concerns, and service requests.
• Provide accurate updates regarding shipment status, delivery schedules, and company services.
• Handle calls, messages, emails, and walk-in client concerns professionally.
• Coordinate with operations and delivery teams to resolve customer concerns.
• Maintain proper records of customer transactions, inquiries, and updates.
• Support daily office and administrative tasks as needed.
• Ensure customer concerns are handled in a timely, polite, and professional manner.
• Maintain a friendly, presentable, and service-oriented attitude at all times.

Skills

Customer service

Communication skills

Computer literacy

Education

Bachelor’s/College degree

Tools

MS Office

Job description

Astral Cargo Express Inc. is looking for friendly, organized, and service-oriented Customer Service Staff to join our team. The role will be responsible for assisting customers, handling inquiries, coordinating shipment concerns, and providing quality support for daily logistics operations.

Responsibilities:

• Assist customers with inquiries, concerns, and service requests.

• Provide accurate updates regarding shipment status, delivery schedules, and company services.

• Handle calls, messages, emails, and walk-in client concerns professionally.

• Coordinate with operations and delivery teams to resolve customer concerns.

• Maintain proper records of customer transactions, inquiries, and updates.

• Support daily office and administrative tasks as needed.

• Ensure customer concerns are handled in a timely, polite, and professional manner.

• Maintain a friendly, presentable, and service-oriented attitude at all times.

Qualifications:

• Candidate must possess at least a Bachelor’s/College Degree in any field.

• Good communication and customer service skills.

• Customer service experience is an advantage.

• Computer literate and organized.

• Friendly, presentable, and service-oriented.

• Willing to be assigned at San Dionisio, Parañaque City.