Customer Relations Specialist (B2B)

Focus Global; Mandaluyong; On-site; PHP 450,000 - 600,000; Full time

Job summary

A leading service provider in Metro Manila is seeking a Customer Relations Specialist to manage B2B customer relationships and drive service contract sales. The ideal candidate will have a Bachelor’s degree and 2–5 years of experience in customer relations or service sales. This role focuses on ensuring customer satisfaction through effective coordination and timely service request handling. Strong communication and negotiation skills are essential in fostering long-term client relationships.

Qualifications

• 2–5 years of experience in B2B customer relations, account management, or service sales.
• Ability to manage multiple accounts and coordinate across teams.
• Basic technical troubleshooting skills are an advantage.
• Ability to manage multiple accounts and coordinate across teams.
• Basic technical troubleshooting skills are an advantage.

Responsibilities

• Build and maintain strong, long-term relationships with B2B clients.
• Prepare, present, and negotiate service contract proposals.
• Receive, log, and process customer service requests in a timely manner.
• Proactively follow up on customer feedback and drive improvement actions.
• Foster trust and long-term customer loyalty.
• Prepare, present, and negotiate service contract proposals tailored to customer needs.
• Manage contract renewals and ensure continuity of service agreements.
• Monitor contract performance and ensure all deliverables and commitments are met.
• Identify upsell and cross-sell opportunities within existing accounts.
• Receive, log, and process customer service requests in a timely manner.
• Perform initial assessment and minor remote troubleshooting where applicable.
• Coordinate with technical and service teams for proper resolution and dispatch if needed.
• Provide timely updates to customers regarding service status.
• Prepare and send quotations for follow-up repairs or additional work.
• Conduct follow-ups to ensure issues are resolved and customer satisfaction is achieved.

Skills

Communication

Negotiation

Relationship Management

Customer Service

Technical troubleshooting

Education

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Job description

About the Role

Customer Relations Specialist is responsible for managing B2B customer relationships while driving the growth of service contract sales. This role focuses on ensuring high levels of customer satisfaction through effective coordination with internal teams and timely handling of service requests, maintaining current service contract customers, and converting existing Technogym customers into service contract holders.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong, long-term relationships with B2B clients
• Act as the primary point of contact for customer inquiries, concerns, and service requirements
• Ensure customer expectations are clearly defined and consistently met
• Proactively follow up on customer feedback and drive improvement actions
• Foster trust and long-term customer loyalty

Contract Service Sales & Account Management

• Prepare, present, and negotiate service contract proposals tailored to customer needs
• Manage contract renewals and ensure continuity of service agreements
• Monitor contract performance and ensure all deliverables and commitments are met
• Identify upsell and cross-sell opportunities within existing accounts

Service Request Handling & Support

• Receive, log, and process customer service requests in a timely manner
• Perform initial assessment and minor remote troubleshooting where applicable
• Coordinate with technical and service teams for proper resolution and dispatch if needed
• Provide timely updates to customers regarding service status
• Prepare and send quotations for follow-up repairs or additional work
• Conduct follow-ups to ensure issues are resolved and customer satisfaction is achieved

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field
• 2–5 years of experience in B2B customer relations, account management, or service sales
• Strong communication, negotiation, and relationship management skills
• Ability to manage multiple accounts and coordinate across teams
• Basic technical troubleshooting skills are an advantage
• Experience in technical/service-oriented industries is preferred