Customer Success Specialist - 2 yrs EXP

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a customer-focused professional with a degree in business, marketing, IT, or equivalent to drive B2B sales, account management, or customer success.

You will maintain positive relationships with customers, partners and suppliers, address concerns, run periodic satisfaction surveys and business reviews, and coordinate cross-functional delivery to ensure successful renewals and growth.

Qualifications

• Bachelor's degree in business, marketing, IT, or equivalent.
• 2–3 years in B2B sales, account management, or customer success.
• Experience in IT industry is a plus.
• Experience with enterprise/government accounts is a plus.
• Customer-first mindset and advocacy for excellent customer experience.

Responsibilities

• Maintain positive relations with customers, partners, suppliers and other relevant parties.
• Address customer concerns and propose solutions for timely issue resolution.
• Coordinate periodic customer satisfaction surveys.
• Conduct periodic business reviews and client check-ins to ensure success of implemented solutions.
• Monitor the customer experience from onboarding, after-sales support, and retention/renewal.
• Check status of payment requests and ensure documentary requirements are complete and accepted.
• Coordinate with relevant teams to deliver projects and services effectively and timely.
• Collaborate with the sales team to ensure renewals and account growth.

Skills

B2B sales experience

Account management

Customer success mindset

IT industry experience

Education

Bachelor's Degree in Business, Marketing, IT, or equivalent

Job description

Bachelor's Degree in Business, Marketing, IT, or equivalent

• Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success

role

• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and an advocate of excellent customer experience

Resposibilities

• Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties
• Address customer concerns and recommend possible solutions to the company's stakeholders for a

timely issue resolution

• Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of

contract

• Coordinate and conduct periodic customer satisfaction surveys
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions,

keeping up-to-date on the customer experience by monitoring solution performance and support

Experience

• Coordinate with relevant teams and departments to ensure a positive customer experience through the

effective and timely delivery of projects and services

• Collaborate with the sales team to ensure subscription renewals and the overall growth of customer

accounts

• Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be

submitted in support of request for payment requirements

• Check status of request for payment with project end-users, in relation to the completeness and

acceptance of the documentary requirements submitted; revise and/or provide additional documents, as needed.