Customer Relations Officer - Suzuki Zamboanga

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Customer Relations Officer for Suzuki Zamboanga to strengthen client relations and promote the dealership brand.

You will contact new vehicle customers after delivery, schedule service appointments, handle inquiries, and coordinate with manufacturers as needed to resolve issues, while maintaining accurate customer data and daily reports.

Qualifications

• Bachelor's degree in business, communications or marketing.
• Ability to understand KPIs as indicated by the company.
• Able to communicate and empathize with clients.
• Preferably with experience in outbound telemarketing.
• Fluent in English, Filipino and local dialect.
• Proficient with computer applications.
• Basic understanding of appointment setting and follow up.
• Excellent customer service, interpersonal and communication skills.
• Results-oriented.

Responsibilities

• Promotes company through effective customer relations and goodwill.
• Conducts brand new release orientation to clients.
• Ensures new vehicle sales customers are contacted a week after delivery to ensure satisfaction.
• Procure service appointments via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and resolves issues promptly.
• Assist the branch on issues requiring assistance from/to manufacturers.
• Maintains databases, spreadsheets and daily reports.
• Submits reportorial requirements on or before deadlines.
• Assist Service Dept. in promoting and implementing service appointment system.
• Maintains accurate and efficient customer data files.
• Assist in telemarketing for various promos and events.

Skills

Customer service

Communication skills

Empathy

Outbound telemarketing experience

Fluent in English, Filipino and local

Computer literacy

Appointment setting

Follow up

Results-oriented

Interpersonal skills

Education

Bachelor's Degree in Business Administration, Communications or Marketing

Job description

Customer Relations Officer - Suzuki Zamboanga

About the job Customer Relations Officer - Suzuki Zamboanga

Qualifications:

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal and communication skills
• Results-Oriented

Job Description:

• Promotes company through effective customer relations and good will.
• Conducts brand new release orientation to the clients.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
• Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
• Maintains database, spreadsheets and other medium set for daily update and reporting.
• Submits reportorial requirements on or before the set deadline.
• Assist the Service Dept. in promoting and implementing service appointment system.
• Maintains an accurate and efficient file of customer data.
• Assist in telemarketing for various promo and events.