CRO / Telemarketer

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a KPI-driven customer relations specialist to support outbound telemarketing and after-sales follow-up. The role emphasizes building goodwill with customers and promoting the company’s services.

You will handle post-delivery follow-ups, assist service customers, resolve inquiries promptly, and coordinate with operating departments to uphold service standards and timely reporting.

Qualifications

• Bachelor's degree as stated
• Ability to understand Key Performance Indicators
• Ability to communicate and empathize with clients
• Preferably with outbound telemarketing experience
• Fluent in English, Filipino, and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; follow-up concept
• Excellent customer service, interpersonal, and communication skills
• Results-oriented

Responsibilities

• Promotes the company through effective customer relations and goodwill activities.
• Contact new vehicle sales customers a week after delivery to ensure satisfaction with dealership experience.
• Contact service customers for follow-up to ensure satisfaction with services three days after release from shop.
• Attends to customer inquiries and concerns and resolves them promptly.
• Assist operating departments on issues requiring assistance and follow-up from/to manufacturers.
• Performs internal audits to ensure adherence to manufacturer standards.
• Submits internal and external reportorial requirements by deadlines.
• Assist in promoting and implementing a service appointment system.
• Assist in training conducted by the department.
• Assist in telemarketing various promos and events.
• Performs other duties as needed

Skills

KPI understanding

Client communication

Outbound telemarketing

Multilingual English/Filipino

Computer literacy

Appointment setting

Customer service

Interpersonal skills

Results oriented

Education

Bachelor's Degree in Business Administration, Communications or Marketing

Job description

• Bachelor's Degree in Business Administration, Communications or Marketing
• Have the ability to understand Key Performance Indicators as indicated by the company
• Able to communicate and empathize with clients
• Preferably with experience in doing outbound telemarketing
• Fluent in English, Filipino, and local dialect
• Proficient with computer applications
• Basic understanding of appointment setting; concept of follow-up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented

Job Description:

• Promotes the company through effective customer relations and goodwill activities.
• Ensure that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction with the overall dealership experience.
• Contact service customers for after service customers follow-up to ensure customer satisfaction with the services performed three days after the unit is released from the shop.
• Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
• Assist the operating departments on issues requiring assistance and follow-up from / to the manufacturers.
• Performs internal audits on operating departments to ensure adherence to standards set forth by the manufacturers.
• Submits internal and external reportorial requirements on or before the set deadline.
• Assist the Service Department in promoting and implementing a service appointment system.
• Assist / Facilities in training conducted by the department.
• Assist in telemarketing various promos and events.
• Performs other duties that may be assigned as need arises.