Customer Relations Officer - Baguio City

SEAOIL Philippines, Inc.; Tocmo; On-site; PHP 167,000 - 279,000; Full time

Job summary

SEAOIL Philippines, Inc. in partnership with BYD is seeking a Customer Relations Officer for Baguio City. You will handle inquiries, address concerns, and nurture customer relationships to boost satisfaction throughout the sales process.

This role supports the sales team with follow-ups, feedback tracking, and post-purchase support, with a 6-day work schedule and placement in Baguio City. The position offers an opportunity to contribute to customer experience improvements and to work closely

Qualifications

• At least 1-2 years of relevant employment experience.
• Open to 6-day work schedule.
• Willing be assigned in Baguio City.

Responsibilities

• Assist in managing customer inquiries through various channels (phone, email, in-person) and ensure timely, professional responses to concerns.
• Build and maintain strong customer relationships to ensure a positive experience throughout the sales process, from inquiry to post-purchase support.
• Resolve customer complaints or issues efficiently and effectively, coordinating with the sales team and other departments.
• Monitor customer feedback and provide insights to the sales team and management to improve products, services, and interactions.
• Coordinate with the sales team to meet customer needs, including managing appointments, follow-ups, and special requests.
• Ensure customer satisfaction surveys and follow-up calls are conducted post-purchase to evaluate the sales experience and identify areas for improvement.

Job description

BYD in partnership with SEAOIL is looking for Customer Relations Officer - Baguio City. Join our growing team today!

What is this role about?

The Customer Relations Officer is responsible for ensuring excellent customer service throughout the sales process. This role involves handling customer inquiries, addressing concerns, and building strong relationships with clients to enhance customer satisfaction and loyalty. The officer will also assist in managing customer feedback, resolving issues, and supporting the sales team in achieving sales targets and ensuring a positive customer experience at all stages of the dealership process.

What will YOU do?

• Assistin managing customer inquiries through various communication channels (phone, email, in-person) and ensure timely, professional responses to all customer concerns
• Buildand maintain strong customer relationships, byensuring a positive and personalized experience throughout the sales process, from inquiry to post-purchase support
• Resolvecustomer complaints or issues efficiently and effectively, working closely with the sales team and other departments
• Monitorcustomer feedback and provide insights to the sales team and managementto improve products, services, and customer interactions
• Coordinate with the sales teamto ensure customer needs are met, including managing appointments, follow-ups, and special requests, contributing to a smooth sales process
• Ensurethat customer satisfaction surveys and follow-up calls are conducted post-purchaseto evaluate the sales experience and identify areas for improvement

What will YOU need?

• At least 1-2 years of relevant employment experience
• Open to 6-day work schedule
• Willing be assigned in Baguio City