Baguio City Customer Experience Specialist

SEAOIL Philippines, Inc.; Tocmo; On-site; PHP 167,000 - 279,000; Full time

Job summary

SEAOIL Philippines, Inc. in partnership with BYD is seeking a Customer Relations Officer for Baguio City. You will handle inquiries, address concerns, and nurture customer relationships to boost satisfaction throughout the sales process.

This role supports the sales team with follow-ups, feedback tracking, and post-purchase support, with a 6-day work schedule and placement in Baguio City. The position offers an opportunity to contribute to customer experience improvements and to work closely

Qualifications

• At least 1-2 years of relevant employment experience.
• Open to 6-day work schedule.
• Willing be assigned in Baguio City.

Responsibilities

• Assist in managing customer inquiries through various channels (phone, email, in-person) and ensure timely, professional responses to concerns.
• Build and maintain strong customer relationships to ensure a positive experience throughout the sales process, from inquiry to post-purchase support.
• Resolve customer complaints or issues efficiently and effectively, coordinating with the sales team and other departments.
• Monitor customer feedback and provide insights to the sales team and management to improve products, services, and interactions.
• Coordinate with the sales team to meet customer needs, including managing appointments, follow-ups, and special requests.
• Ensure customer satisfaction surveys and follow-up calls are conducted post-purchase to evaluate the sales experience and identify areas for improvement.

Job description

SEAOIL Philippines, Inc. in partnership with BYD is seeking a Customer Relations Officer for Baguio City. You will handle inquiries, address concerns, and nurture customer relationships to boost satisfaction throughout the sales process.

This role supports the sales team with follow-ups, feedback tracking, and post-purchase support, with a 6-day work schedule and placement in Baguio City. The position offers an opportunity to contribute to customer experience improvements and to work closely