Customer Relations Officer - Bauang, La Union

SEAOIL Philippines, Inc.; Quinavite; On-site; PHP 240,000 - 320,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Customer Relations Officer in Bauang, La Union to ensure excellent service throughout the sales process.

You will handle inquiries, address concerns, and build strong client relationships to enhance satisfaction and loyalty. Responsibilities include resolving issues with the sales team, monitoring feedback, coordinating appointments, and conducting post-purchase surveys to identify improvement areas.

Qualifications

• At least 1 year of related employment experience.
• Open to 6-day work schedule.
• Willing to be assigned in Bauang, La Union.

Responsibilities

• Assist in handling customer inquiries through phone, email, in-person channels with timely, professional responses.
• Build and maintain strong customer relationships to ensure a positive experience from inquiry to post-purchase support.
• Resolve customer complaints or issues efficiently, coordinating with the sales team and other departments.
• Monitor customer feedback and provide insights to improve products, services, and interactions.
• Coordinate with the sales team to manage appointments, follow-ups, and special requests for a smooth sales process.
• Ensure customer satisfaction surveys and follow-up calls are conducted to evaluate the sales experience and identify improvements.

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Relations Officer in Bauang, La Union!

What is this role about?

The Customer Relations Officer is responsible for ensuring excellent customer service throughout the sales process. This role involves handling customer inquiries, addressing concerns, and building strong relationships with clients to enhance customer satisfaction and loyalty. The officer will also assist in managing customer feedback, resolving issues, and supporting the sales team in achieving sales targets and ensuring a positive customer experience at all stages of the dealership process.

What will YOU do?

• Assistin managing customer inquiries through various communication channels (phone, email, in-person) and ensure timely, professional responses to all customer concerns

• Buildand maintain strong customer relationships, byensuring a positive and personalized experience throughout the sales process, from inquiry to post-purchase support

• Resolvecustomer complaints or issues efficiently and effectively, working closely with the sales team and other departments

• Monitorcustomer feedback and provide insights to the sales team and managementto improve products, services, and customer interactions

• Coordinate with the sales teamto ensure customer needs are met, including managing appointments, follow-ups, and special requests, contributing to a smooth sales process

• Ensurethat customer satisfaction surveys and follow-up calls are conducted post-purchaseto evaluate the sales experience and identify areas for improvement

What will YOU need?

• At least 1 year of related employment experience

• Open to 6-day work schedule

• Willing be assigned in Bauang, La Union