Customer Care Specialist - Onsite, Project-Based

Cebu Landmasters, Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Part time

Job summary

Cebu Landmasters, Inc. (CLI) is seeking a Customer Relations Services Associate for a project-based engagement. You will be the primary contact for customers and stakeholders, ensuring inquiries and service issues are handled promptly with ownership.

The role requires a customer-oriented mindset, strong communication skills in English and Filipino, and the ability to coordinate with multiple departments to reach timely resolutions. Onsite presence is required.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Real Estate, or a related field.
• 3–4 years of experience in customer relations, client servicing, customer service, property/real estate, hospitality, banking, BPO, or other customer-facing environments.
• Experience handling customer complaints, escalations, complex concerns, or service recovery is highly preferred.
• Experience working in a corporate or professional environment is an advantage.
• Strong verbal and written communication skills, particularly in English and Filipino.

Responsibilities

• Act as a primary point of contact for customers regarding inquiries, requests, concerns, and service-related matters.
• Listen to and understand customer concerns, including complaints and escalated issues, and provide appropriate assistance or resolution.
• Take ownership of customer concerns by coordinating with relevant internal departments and ensuring appropriate follow-through until resolution.
• Communicate updates, requirements, timelines, and resolutions clearly and professionally to customers and stakeholders.
• Manage customer expectations when concerns require coordination, investigation, or action from other departments.
• Handle challenging or sensitive customer interactions with patience, composure, professionalism, and sound judgment.
• Coordinate with internal teams and stakeholders to facilitate timely resolution of customer concerns.
• Ensure that customer concerns and necessary actions are properly documented and monitored.
• Identify recurring concerns and provide relevant feedback or recommendations to improve customer experience and service delivery.
• Perform other customer relations and coordination responsibilities that may be assigned from time to time.

Skills

Customer relations

Communication

Stakeholder management

Onsite coordination

Education

Bachelor's degree in Business, Marketing, Communications, Hospitality, Real Estate, or related field

Job description

Cebu Landmasters, Inc. (CLI) is seeking a Customer Relations Services Associate for a project-based engagement. You will be the primary contact for customers and stakeholders, ensuring inquiries and service issues are handled promptly with ownership.

The role requires a customer-oriented mindset, strong communication skills in English and Filipino, and the ability to coordinate with multiple departments to reach timely resolutions. Onsite presence is required.