Customer Onboarding Manager

Smartly; Philippines; Sur place; PHP 700 000 - 1 200 000; Plein temps

Résumé du poste

Smartly.io is seeking an enthusiastic Customer Onboarding Manager to join our Onboarding team. You will guide newly signed customers through the onboarding process, coordinating with Sales and Customer Success to deliver tailored plans and ensure a smooth transition to the Smartly platform.

You will train clients on the platform, demonstrate reporting views, and help users leverage feeds and automations to drive adoption and value.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of digital experience, ideally in a social media role.
• Strong understanding of digital advertising platforms and tools.
• Experience using Google Sheets and Google Slides for reporting and presentations.
• Excellent communication, interpersonal and organizational skills.

Responsabilités

• Be the subject matter expert on Smartly.io's products and services.
• Collaborate with Sales and Customer Success to tailor onboarding plans for Tier 1–3 customers.
• Own the technical execution of onboarding and ensure successful onboarding.
• Train clients on all key aspects of the platform and reporting views.
• Showcase dashboards and use feeds to automate workflows and drive adoption.
• Coordinate with cross-functional teams to deliver on sales promises post-onboarding.

Connaissances

Communication

Project management

Team collaboration

Problem solving

Self-motivation

Attention to detail

Formation

Bachelor's degree or equivalent

Outils

Google Sheets

Google Slides

Description du poste

Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.

Responsibilities:

• Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
• Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.

Key Tasks:

• Training clients on all key aspects of Smartly’s platform.
• Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
• Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
• Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
• Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.
• Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.
• Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers.

Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3 - 5 years digital experience ideally in a Social Media role
• Strong understanding of digital advertising platforms and tools.
• Experience working with Google Sheets, utilizing its features and functions effectively.
• Proficiency in creating visually appealing and impactful presentations using Google Slides.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Detail-oriented and highly organized, with strong project management skills.
• Problem-solving mindset and ability to navigate complex situations.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks.
• Ability to thrive in a fast-paced and collaborative team environment.

Join our team and contribute to the success of our clients as they embark on their Smartly.io journey. Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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