Customer Onboarding & Engagement Specialist

MicroSourcing International; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent healthcare

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Support Representative for an onsite role in Ortigas, Pasig City. You will lead onboarding sessions, monitor customer engagement, and ensure successful adoption of IMDEX SaaS platforms.

The position offers competitive rewards, healthcare coverage from day one, and opportunities for career growth. The role emphasizes proactive customer success, cross-functional collaboration, and timely issue resolution, with a focus on delivering value and maintaining strong

Qualifications

• Previous experience in customer support or client success.
• Familiar with onboarding processes and customer engagement.
• Excellent written and verbal communication in English.

Responsibilities

• Manage monthly engagement reviews and onboarding sessions for new clients.
• Track KPIs such as adoption, satisfaction, and retention.
• Educate customers on IMDEX SaaS platforms and document guidance.

Skills

Customer support

Onboarding

Communication

Job description

MicroSourcing is hiring a Customer Support Representative for an onsite role in Ortigas, Pasig City. You will lead onboarding sessions, monitor customer engagement, and ensure successful adoption of IMDEX SaaS platforms.

The position offers competitive rewards, healthcare coverage from day one, and opportunities for career growth. The role emphasizes proactive customer success, cross-functional collaboration, and timely issue resolution, with a focus on delivering value and maintaining strong