Team Lead || ONSITE || Up to PHP55K

Outforce; Cebu City; On-site; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Night differential

HMO coverage including a dependent on

Work-from-home setup

Employee referral program

Annual leave 20 days

Team activities

Stakeholder engagement

Job summary

OutForce BPO Philippines is seeking a Network Provisioning Team Lead for Broadband and Ethernet in Cebu. You will lead day-to-day provisioning activities, coach the team, and ensure delivery meets SLAs while maintaining high customer service standards.

You will collaborate with UK stakeholders, demonstrate strong people management, and be ready to spend initial months handling provisioning calls to stay operationally aligned.

Qualifications

• At least 2 years in a team lead role within telco provisioning.
• Experience leading or supervising networks/service provisioning teams.
• Strong understanding of telco provisioning processes, tools, and SLAs.
• Proven people management, coaching, and employee development skills.
• Excellent communication with customers and internal stakeholders.
• Willingness to work 100% onsite in Cebu.
• Ability to work UK-aligned hours as required.

Responsibilities

• Provide day-to-day leadership, coaching, and performance management for the Network Provisioning team.
• Oversee Broadband and Ethernet provisioning activities to ensure accuracy, timeliness, and adherence to SLAs.
• Manage team performance, including KPIs, quality standards, attendance, and productivity.
• Support training, onboarding, and continuous development of team members.
• Handle people management responsibilities including performance reviews and disciplinary actions.
• Act as escalation point for complex provisioning issues and customer concerns.
• Collaborate with UK-based stakeholders to maintain and improve service quality standards.
• Spend time handling customer provisioning calls during the initial months to ensure operational readiness.

Skills

Team leadership

Telco provisioning

Coaching

Communication

UK-hours alignment

Onsite Cebu

Job description

Empower Your Career with OutForce BPO Philippines

OutForce is a people-first outsourcing company focused on building high-performing teams.

We invest in our people, support career growth, and create an environment where individuals can do their best work.

From day one, you’re part of a team that values collaboration, accountability, and continuous improvement—not just headcount.

We’re proud to be Great Place to Work certified and recognised by HR Asia as one of the Best Companies to Work For in 2025.

Join us at Outforce and be part of a thriving community that celebrates success and embraces excellence.

Your future begins here!

About the Team You’ll Join

Gamma Communications is a UK-based business communications provider offering cloud-based solutions, including voice, connectivity, unified communications, and cybersecurity. They serve SMEs, large enterprises, and public sector clients, operating their own network and partnering with global tech providers.

Job Overview:

Employment type: Full-time

Work setup: ONSITE - CEBU OFFICE

What we offer:

Competitive compensation package aligned with your skills and experience

Night differential pay to help maximize your earnings

Comprehensive HMO coverage, including a free dependent on Day 1

Permanent work-from-home setup for better work-life balance

Employee referral program with rewarding incentives

20 days of annual leave, giving you flexibility to manage your time

Engaging team activities and events to keep work enjoyable

Build strong, high-impact connections with key stakeholders across the business

Take part in client engagement initiatives to elevate your professional experience

Role Overview:

The Network Provisioning Team Lead – Broadband & Ethernet is responsible for the day-to day leadership of the provisioning team, with a primary focus on Broadband and Ethernet services. This role oversees team performance, quality, training, people development, and operational delivery. As a people leader, the Team Lead ensures team members are fully supported in their onboarding, skills development, and career progression while maintaining high standards of customer service and service delivery expected by Gamma. During the initial months, the Team Lead is expected to spend a percentage of their time handling customer provisioning calls to ensure operational readiness and hands-on knowledge.

What We’re Looking For:

• Experience in telecommunications provisioning, with at least 2 years in a team lead role
• Previous experience leading or supervising teams in a network or service provisioning function.
• Strong understanding of telco provisioning processes, tools, and SLAs.
• Proven people management skills, including coaching, performance management, and employee development.
• Excellent communication skills for engaging with customers and internal stakeholders.
• Willingness to work 100% onsite in Cebu.
• Ability to work in UK-aligned hours as required.

What You’ll Be Working On:

• Provide day-to-day leadership, coaching, and performance management for the Network Provisioning team.
• Oversee Broadband and Ethernet provisioning activities to ensure accuracy, timeliness, and adherence to SLAs.
• Manage team performance, including KPIs, quality standards, attendance, and productivity.
• Support training, onboarding, and continuous development of team members.
• Handle people management responsibilities including performance reviews, disciplinary actions, and HR-related matters.
• Act as escalation point for complex provisioning issues and customer concerns.
• Partner with Quality Assurance to maintain and improve service quality standards.
• Support operational readiness for future intakes and scaling of the provisioning function.
• Collaborate with UK-based stakeholders and indirect reporting teams as required.
• Spend a proportion of time handling customer provisioning calls during the initial months to maintain operational alignment.

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!