Customer Loyalty & Experience Lead

Global Dominion Financing Inc.; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Global Dominion Financing Inc. is seeking a seasoned Customer Relations/Brand Manager to strengthen relationships and drive retention within the Filipino market. You will lead engagement initiatives, monitor customer insights, and collaborate with product, marketing, and sales to ensure a seamless customer journey.

A data-driven mindset and strong communication are essential. Experience in credit or financial services is preferred; Bachelor’s degree required; 3-5 years of relevant experience.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Management, or a related field (Master's Degree is an advantage).
• 3-5 years of Experience in customer relations, brand management or similar roles, preferably in Financial services or other high-trust consumers industries.
• Customer Behavior Analysis & Insight-driven decision making.
• Campaign execution and strategic thinking, social listening and CRM platform proficiency.
• Cross-functional collaboration, strong written and verbal communication.
• Relationship and trust Management, Customer centric mindset and people skills.

Responsibilities

• Strengthen customer relationships and improve customer retention.
• Build long-term brand loyalty through customer engagement initiatives.
• Monitor customer behavior, feedback, and satisfaction to enhance the customer experience.
• Collaborate with internal teams to ensure a seamless and consistent customer journey.
• Track customer health metrics and implement programs that increase customer loyalty and advocacy.

Skills

Experience 3-5 yrs

Customer analytics

Campaign execution

Strategic thinking

Social listening

CRM proficiency

Cross-functional collaboration

Communication skills

Relationship management

People skills

Customer-centric mindset

Education

Bachelor’s degree in Business/Marketing/related field

Job description

Global Dominion Financing Inc. is seeking a seasoned Customer Relations/Brand Manager to strengthen relationships and drive retention within the Filipino market. You will lead engagement initiatives, monitor customer insights, and collaborate with product, marketing, and sales to ensure a seamless customer journey.

A data-driven mindset and strong communication are essential. Experience in credit or financial services is preferred; Bachelor’s degree required; 3-5 years of relevant experience.