Customer Experience Leader (Digital Banking)

OwnBank; Taguig; Híbrido; PHP 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

OwnBank in the Philippines seeks a Customer Experience Manager to lead the CX Department and deliver customer-centric service across all touchpoints. You will oversee customer support operations, complaints, QA, and escalations while ensuring compliance with BSP regulations and internal policies.

The role requires 5+ years in CX, a Bachelor's degree (Masters preferred), and strong leadership, communication, and analytic skills.

Formación

• Minimum 5 years of experience in Customer Experience.
• Bachelor's degree required; Master's preferred.
• Knowledge of BSP regulations and Financial Consumer Protection.
• Experience with CRM and dashboard reporting.

Responsabilidades

• Lead Customer Experience Department to ensure customer-centric service.
• Oversee support operations, complaints, QA, and escalations.
• Drive continuous process improvements and regulatory compliance.
• Ensure adherence to BSP regulations and service standards.

Conocimientos

Customer experience

People management

Communication

Strategic thinking

Problem solving

Educación

Bachelor's degree

Master's degree

Herramientas

CRM software

Excel

PowerPoint

Data visualization tools

Descripción del empleo

OwnBank in the Philippines seeks a Customer Experience Manager to lead the CX Department and deliver customer-centric service across all touchpoints. You will oversee customer support operations, complaints, QA, and escalations while ensuring compliance with BSP regulations and internal policies.

The role requires 5+ years in CX, a Bachelor's degree (Masters preferred), and strong leadership, communication, and analytic skills.