Customer Experience & Support Specialist

Global Dominion Financing, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Global Dominion Financing, Inc. is seeking a customer service representative in Pasig, Metro Manila. The role involves assisting applicants and borrowers with inquiries, coordinating with various departments to resolve issues, and providing support for client assistance and staff training.

The ideal candidate should have at least 1 year of customer service experience and hold a Bachelor's Degree. Proficiency in Microsoft Word, Excel, and PowerPoint is required, along with strong communication and problem-solving skills.

Qualifications

• At least 1 year of customer service experience.
• Bachelor's Degree holder.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Assisted applicants and borrowers with inquiries and concerns.
• Coordinated with departments to resolve customer issues.
• Supported client assistance and new staff training.
• Participated in training to improve technical and customer service skills.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Interpersonal skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Education

Bachelor's Degree holder

Job description

Global Dominion Financing, Inc. is seeking a customer service representative in Pasig, Metro Manila. The role involves assisting applicants and borrowers with inquiries, coordinating with various departments to resolve issues, and providing support for client assistance and staff training.

The ideal candidate should have at least 1 year of customer service experience and hold a Bachelor's Degree. Proficiency in Microsoft Word, Excel, and PowerPoint is required, along with strong communication and problem-solving skills.