Customer Insights Architect

Amare Group Inc.; Mandaue; Hybrid; PHP 402,000 - 446,000; Full time

Benefits offered by this job

Salary ₱36,000–₱40,000 monthly

SSS, PhilHealth, Pag-IBIG

13th month pay

Paid leaves

HMO

Rice allowance

Job summary

Amare Group Inc. in Cebu is seeking a Customer Insights Specialist for a hybrid role, with on-site Cebu sessions and remote nationwide interviews.

You will own primary research, manage review data across Shopify, Shopee, Lazada, and TikTok Shop, and publish actionable insights to Marketing, Operations, and the executive team. The role requires 3+ years in customer or market research, strong data literacy, and the ability to present recommendations.

Qualifications

• At least 3 years in customer or market research, consumer insights, CX or voice-of-customer work.
• Strong data literacy and ability to structure messy data.
• Ability to present findings with recommendations to non-technical audiences.
• Marketing instinct to connect customer input to product and sales.
• Genuinely likable and easy to work with; trusted collaborator.
• Curious and direct in conversation, able to pursue interesting threads.
• Can design and direct a customer interview start-to-finish.
• AI-fluent; uses AI for synthesis and drafting while applying judgment.

Responsibilities

• Own primary research programs and direct interview processes, remotely nationwide with Cebu on-site sessions.
• Manage review ownership across multiple platforms; grow volume and tagging.
• Publish actionable insights to named teams, not reports.
• Run regular insight briefings with Marketing, Operations, Customer Success and executives.
• Maintain the central insights repository as the company knowledge source.
• Collaborate cross-functionally to capture insights in existing workflows.

Skills

Data literacy

Interview design

Presentation skills

Marketing instinct

Cross-functional collaboration

AI fluency

Attention to numbers

Leadership potential

Curiosity

Communication

Education

Open degree

Tools

AI tools

Job description

Amare Group Inc. in Cebu is seeking a Customer Insights Specialist for a hybrid role, with on-site Cebu sessions and remote nationwide interviews.

You will own primary research, manage review data across Shopify, Shopee, Lazada, and TikTok Shop, and publish actionable insights to Marketing, Operations, and the executive team. The role requires 3+ years in customer or market research, strong data literacy, and the ability to present recommendations.