Social Media Customer Care (Cebu Onsite)

OfficePartners, 360 Inc.; Cebu City; À distance; PHP 279 000 - 469 000; Plein temps

Résumé du poste

OfficePartners, 360 Inc. is seeking a Customer Experience Specialist to support growing e-commerce brands through chat, email, and social media, ensuring every interaction aligns with the brand voice.

You will handle orders, answer product questions, manage delivery updates, and respond to reviews while coordinating with warehouses and carriers. This remote role requires strong written English, attention to detail, and the ability to juggle multiple conversations.

Qualifications

• Experience in Customer Service, Customer Experience, E-commerce Support, or Social Media Customer Care.
• Strong written and verbal English communication skills; excellent attention to detail and follow-through.
• Comfortable handling multiple customer conversations and tasks.

Responsabilités

• Handle customer inquiries through chat, email, and social media
• Assist with orders, product questions, delivery concerns, and service issues
• Follow up on large or high-value orders shipped through freight/LTL carriers
• Coordinate with customers, warehouses, operations teams, and carriers to resolve delivery issues
• Respond to and manage online reviews and customer feedback
• Escalate complex or sensitive concerns when necessary
• Track customer concerns and follow-ups to ensure nothing is missed
• Identify recurring customer issues and share insights with the team

Connaissances

Customer service

E-commerce support

Remote work

English communication

Attention to detail

Multitasking

Problem solving

Shopify

Klaviyo

Sprout Social

Outils

Shopify

Bazaarvoice

Klaviyo

Sprout Social

Description du poste

About the role

We're looking for a Customer Experience Specialist to support growing e-commerce brands and provide excellent customer service through chat, email, social media, and online reviews. You'll help customers with orders, delivery updates, product concerns, and service issues while making sure every interaction reflects the brand's voice and values.

Key responsibilities

• Handle customer inquiries through chat, email, and social media
• Assist with orders, product questions, delivery concerns, and service issues
• Follow up on large or high-value orders shipped through freight/LTL carriers
• Coordinate with customers, warehouses, operations teams, and carriers to resolve delivery issues
• Respond to and manage online reviews and customer feedback
• Escalate complex or sensitive concerns when necessary
• Track customer concerns and follow-ups to ensure nothing is missed
• Identify recurring customer issues and share insights with the team

About you

• Experience in Customer Service, Customer Experience, E-commerce Support, or Social Media Customer Care
• Strong written and verbal English communication skillsExcellent attention to detail and follow-through
• Comfortable handling multiple customer conversations and tasks
• Strong problem-solving and customer-service skills
• Able to work independently in a remote environment
• Experience with Shopify, Bazaarvoice, Klaviyo, Sprout Social, or similar tools is a plus
• Experience with e-commerce, freight/LTL, furniture, appliances, or high-value products is an advantage