Customer Happiness Associate (School Experience Preferred) | Hybrid

OrangeAppsInc

Philippines

Hybrid

PHP 391,000 - 580,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

HMO Benefit

Paid Vacation Leave and Sick Leave

13th Month Pay

Performance Bonus

Government-Mandated Benefits

Hybrid Work Setup

Company Events and Team Building

Job summary

OrangeApps Inc. is seeking a Customer Happiness Associate to support partner schools with customer support, training, and technical guidance as they implement the OrangeApps School Management System.

You will conduct orientations, demonstrations, and onboarding, respond to inquiries across email, chat, and calls, and help schools maximize the system while traveling to partner sites when required.

Qualifications

Bachelor's degree in Education, Business Admin, IT or related field.
Experience in school environment or education-related role preferred.
Strong communication and interpersonal skills.
Customer service or client-facing experience is an advantage.
Comfortable conducting online presentations and training sessions.

Responsibilities

Provide professional customer support via email, chat, phone, and online meetings.
Conduct system orientations, product demonstrations, and training sessions for school personnel.
Assist partner schools during software implementation, onboarding, and account setup.
Respond to inquiries and troubleshoot system-related concerns promptly and professionally.
Build relationships with partner schools and key stakeholders; collaborate with internal teams to resolve issues.
Document customer concerns, feedback, follow-ups, and resolutions accurately.
Monitor client adoption and system usage; guide clients to maximize features of the system.
Participate in onsite visits, meetings, training sessions, and school activities as needed.

Skills

Customer service

Communication

Problem solving

Presentation skills

Interpersonal skills

Teamwork

Adaptability

Attention to detail

Education

Bachelor's degree in Education, Business Admin, IT or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Are you a School Registrar, Teacher, School Administrator, School Cashier, Guidance Staff, or Education Professional looking to explore opportunities in the technology industry?

OrangeApps Inc. is an Education Technology (EdTech) company providing innovative School Management System solutions that help educational institutions streamline their daily operations and improve the experience of administrators, teachers, students, and parents.

We are looking for a Customer Happiness Associate who understands how schools operate and enjoys working with people, solving problems, providing guidance, and helping clients make the most of technology.

This is a great opportunity for education professionals who want to transition from a school-based role into the growing SaaS and EdTech industry.

Job Summary

As a Customer Happiness Associate, you will work closely with our partner schools by providing customer support, system training, guidance, and technical assistance to ensure the successful implementation and continued use of OrangeApps solutions.

You will serve as one of the key points of contact for our partner schools, helping them understand the system, address concerns, and maximize the benefits of our School Management System.

Key Responsibilities

Provide professional and responsive customer support through email, chat, phone calls, and online meetings.
Conduct system orientations, product demonstrations, and training sessions for school personnel.
Assist partner schools throughout software implementation, onboarding, and account setup.
Respond to customer inquiries and troubleshoot system-related concerns in a timely and professional manner.
Build and maintain positive working relationships with partner schools and key stakeholders.
Collaborate with internal teams to investigate and resolve customer concerns efficiently.
Accurately document customer concerns, feedback, follow-ups, and resolutions.
Monitor client adoption and system usage and provide assistance when needed.
Guide clients in maximizing the features and benefits of the OrangeApps School Management System.
Provide follow-up support and ensure customer concerns are properly addressed.
Participate in onsite client visits, meetings, training sessions, and school activities when required.
Gather customer feedback and coordinate with relevant internal teams to help improve the overall client experience.

Qualifications

Bachelor's Degree in Education, Business Administration, Information Technology, Psychology, or any related field.
Experience working in a school environment as a School Registrar, Teacher, School Administrator, School Cashier, Guidance Staff, or in a similar education-related role is highly preferred.
Strong communication, presentation, and interpersonal skills.
Customer service, client support, training, or other client-facing experience is an advantage.
Comfortable conducting online presentations, meetings, orientations, and training sessions.
Proficient in Microsoft Office applications, particularly Microsoft Excel.
Willing and able to learn new technologies, software systems, and digital tools.
Strong problem-solving and organizational skills.
Patient, adaptable, detail-oriented, and customer-focused.
Able to work independently while collaborating effectively with a team.
Must have a reliable laptop or desktop computer suitable for remote work, online meetings, training, and client support.
Must have a stable internet connection to support remote work and virtual client engagements.
Willing to report onsite and travel to partner schools when required.

Why Join OrangeApps?

Your experience in education matters. At OrangeApps, you can use your knowledge of school operations while developing new skills in technology, customer success, and SaaS.

Transition your school-based experience into a career in technology.
Gain hands‑on experience in the growing SaaS and EdTech industry.
Work directly with schools and education professionals.
Hybrid work setup with Work From Home and Onsite Client Visits.
Career growth and advancement opportunities.
Supportive, collaborative, and growth‑oriented work environment.
Continuous learning and professional development opportunities.
Opportunity to contribute to technology solutions that improve school operations.