EdTech Customer Success & Training Specialist

OrangeAppsInc; Philippines; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

HMO Benefit

Paid Vacation Leave and Sick Leave

13th Month Pay

Performance Bonus

Government-Mandated Benefits

Hybrid Work Setup

Company Events and Team Building

Job summary

OrangeApps Inc. is seeking a Customer Happiness Associate to support partner schools with customer support, training, and technical guidance as they implement the OrangeApps School Management System.

You will conduct orientations, demonstrations, and onboarding, respond to inquiries across email, chat, and calls, and help schools maximize the system while traveling to partner sites when required.

Qualifications

• Bachelor's degree in Education, Business Admin, IT or related field.
• Experience in school environment or education-related role preferred.
• Strong communication and interpersonal skills.
• Customer service or client-facing experience is an advantage.
• Comfortable conducting online presentations and training sessions.

Responsibilities

• Provide professional customer support via email, chat, phone, and online meetings.
• Conduct system orientations, product demonstrations, and training sessions for school personnel.
• Assist partner schools during software implementation, onboarding, and account setup.
• Respond to inquiries and troubleshoot system-related concerns promptly and professionally.
• Build relationships with partner schools and key stakeholders; collaborate with internal teams to resolve issues.
• Document customer concerns, feedback, follow-ups, and resolutions accurately.
• Monitor client adoption and system usage; guide clients to maximize features of the system.
• Participate in onsite visits, meetings, training sessions, and school activities as needed.

Skills

Customer service

Communication

Problem solving

Presentation skills

Interpersonal skills

Teamwork

Adaptability

Attention to detail

Education

Bachelor's degree in Education, Business Admin, IT or related field

Tools

Microsoft Excel

Microsoft Office

Job description

OrangeApps Inc. is seeking a Customer Happiness Associate to support partner schools with customer support, training, and technical guidance as they implement the OrangeApps School Management System.

You will conduct orientations, demonstrations, and onboarding, respond to inquiries across email, chat, and calls, and help schools maximize the system while traveling to partner sites when required.