EdTech Customer Success Associate — Hybrid (School Systems)

OrangeAppsInc; Caloocan; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO Benefit

Vacation Leave & Sick Leave Credits

13th Month Pay

Performance Bonus

Hybrid Work Setup

Team Building Activities

Job summary

OrangeApps Inc. seeks a Customer Happiness Associate to support partner schools with customer support, system training, and technical assistance to ensure successful use of our School Management System.

You will guide school personnel through onboarding and respond to inquiries, with online presentations and trainings, collaborating with internal teams to improve the client experience. Hybrid work setup applies, with onsite visits to partner schools when required.

Qualifications

• Bachelor’s degree in Education, Business Admin, IT, Psychology or related field.
• Experience in a school environment in roles such as Registrar, Teacher, Administrator, Cashier or Guidance staff is preferred.
• Strong communication, presentation and interpersonal skills.
• Customer service or client-facing experience is an advantage.
• Comfortable conducting online presentations, meetings, orientations and training sessions.

Responsibilities

• Provide professional and responsive customer support via email, chat, phone, and online meetings.
• Conduct system orientations, product demonstrations, and training sessions for school personnel.
• Assist partner schools during onboarding, implementation, and account setup.
• Respond to inquiries and troubleshoot system-related concerns promptly and professionally.
• Build and maintain positive relationships with partner schools and stakeholders.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Document customer concerns, feedback, follow-ups, and resolutions accurately.
• Monitor client adoption and provide assistance to maximize system usage.

Skills

Communication

Presentation skills

Interpersonal skills

Customer service

Online meetings

Education

Bachelor's Degree in Education, Business Administration, Information Technology, Psychology

Tools

Microsoft Excel

Job description

OrangeApps Inc. seeks a Customer Happiness Associate to support partner schools with customer support, system training, and technical assistance to ensure successful use of our School Management System.

You will guide school personnel through onboarding and respond to inquiries, with online presentations and trainings, collaborating with internal teams to improve the client experience. Hybrid work setup applies, with onsite visits to partner schools when required.