EdTech Customer Success Specialist

OrangeAppsInc; Manila; Hybrid; PHP 201,000 - 391,000; Full time

Benefits offered by this job

HMO

Vacation Leave

13th Month Pay

Performance Bonus

SSS

PhilHealth

Pag-IBIG

Hybrid Work

Team Building

Job summary

OrangeApps Inc. is seeking a Customer Happiness Associate with a strong grasp of school operations to support partner schools using our School Management System.

You will deliver customer support, product training, and guidance during implementation and ongoing usage, while building positive relationships with educators and administrators. This role offers hybrid work with onsite visits when required.

Qualifications

• Bachelor's degree in Education, Business Administration, Information Technology, Psychology or related field.
• Experience in a school environment (Registrar/Teacher/Administrator/C cashier/Guidance staff) is a plus.
• Strong communication, presentation and interpersonal skills.
• Customer service or client-facing experience is an advantage.
• Comfortable conducting online presentations and training sessions.
• Proficient with Microsoft Excel.

Responsibilities

• Provide professional, responsive customer support via email, chat, phone and online meetings.
• Conduct system orientations, product demonstrations and training for school personnel.
• Assist partner schools with onboarding, implementation and account setup.
• Respond to inquiries and troubleshoot system-related concerns promptly.
• Document customer concerns, feedback, follow-ups and resolutions.
• Monitor client adoption and system usage; guide on feature benefits.
• Participate in onsite client visits, meetings and training as needed.

Skills

Customer service

Presentation skills

Interpersonal skills

Online meetings

Microsoft Excel

Education

Bachelor's Degree in Education, Business Administration, IT, Psychology

Tools

Microsoft Excel

Microsoft Office

Job description

OrangeApps Inc. is seeking a Customer Happiness Associate with a strong grasp of school operations to support partner schools using our School Management System.

You will deliver customer support, product training, and guidance during implementation and ongoing usage, while building positive relationships with educators and administrators. This role offers hybrid work with onsite visits when required.