Customer Growth & Service Operations Leader

SM Store; San Fernando; Hybrid; PHP 558,000 - 837,000; Full time

Job summary

SM Store in the Philippines seeks an Operations Lead to drive customer growth and service excellence. You will supervise daily customer service operations and lead teams at on-site and off-site locations, focusing on performance improvements and profitability.

The role emphasizes coaching, sales contributions, and leadership across teams and processes to attract and retain customers, supporting sustainable business growth.

Qualifications

• Experience leading customer service teams and driving performance improvements.
• Ability to coach staff, monitor KPIs, and implement process changes.
• Strong focus on service excellence and profitability across locations.

Responsibilities

• Supervise daily customer service operations at on-site and off-site locations.
• Lead and mentor a team to achieve sales growth and customer retention.
• Drive performance improvement and service excellence through coaching and process optimization.

Skills

Leadership

Customer service

Coaching

Team supervision

Sales growth

Job description

SM Store in the Philippines seeks an Operations Lead to drive customer growth and service excellence. You will supervise daily customer service operations and lead teams at on-site and off-site locations, focusing on performance improvements and profitability.

The role emphasizes coaching, sales contributions, and leadership across teams and processes to attract and retain customers, supporting sustainable business growth.