Customer Growth & Service Operations Lead

SM Store; San Fernando; Hybrid; PHP 550,000 - 950,000; Full time

Job summary

SM Store in the Philippines is seeking an Operations Lead to drive Customer Growth and Service. You will supervise daily customer service operations, lead a team at on-site and off-site locations, and focus on performance improvement and service excellence.

This role emphasizes coaching, sales growth contributions, and profitability, with leadership responsibilities across teams and processes to attract and retain customers.

Responsibilities

• Supervise daily customer service operations to ensure service excellence.
• Lead a team across on-site and off-site locations with a focus on performance improvements.

Job description

SM Store in the Philippines is seeking an Operations Lead to drive Customer Growth and Service. You will supervise daily customer service operations, lead a team at on-site and off-site locations, and focus on performance improvement and service excellence.

This role emphasizes coaching, sales growth contributions, and profitability, with leadership responsibilities across teams and processes to attract and retain customers.