Analyst, Customer Fulfillment (Vietnamese Speaker)

SC Johnson; Makati; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

SC Johnson in Makati, Philippines, seeks an Analyst, Customer Fulfillment (Vietnamese Speaker) to accurately receive and process customer orders across a portfolio of accounts and resolve inquiries. You will collaborate with Sales, Logistics and Finance to coordinate delivery dates and address stock constraints.

You should have a Bachelor's degree and 0–2 years in a customer service environment, with strong English and Vietnamese, Excel skills, and a detail-oriented, process-driven mindset.

Qualifications

• Bachelor's degree required.
• 0–2 years in customer service or shared services.
• Excellent oral and written communication skills.

Responsibilities

• Proactive order management and issue resolution for customer orders.
• Coordinate delivery dates with customers based on stock availability.
• Liaise with Sales, Logistics and Finance to align on orders and escalations.
• Develop and implement action plans to resolve customer inquiries.

Skills

Vietnamese language

English language

Customer service

Excel

Communication

Education

Bachelor's Degree

Job description

## Analyst, Customer Fulfillment (Vietnamese Speaker)Apply: Philippines - Makati: Full time: Posted Today: End Date: November 24, 2026 (13 days left to apply): 34445SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!, Raid, Glade, Windex, Scrubbing Bubbles, Ziploc, Mrs. Meyer’s Clean Day, method, Autan, Baygon, Mr Muscle, Duck, Lysoform and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.**ABOUT THE ROLE:**The Analyst, Customer Fulfillment (Vietnamese Speaker) reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries. **KEY RESPONSIBILITIES:*** Proactive order management and anticipating and solving issues relating to customer orders* Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)* Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)* Escalation of stock allocation and customer service issues to Team Leader* Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem* Identifies and implements process improvements and identifies efficiencies and best practices* Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary* Collaborates with E-commerce department to solve systems issues* Develops and maintains customer service performance reporting systems to assist local country in its efficient management of its business **REQUIRED EXPERIENCE YOU'LL BRING:*** Bachelor's Degree of any course* 0-2 years’ experience in similar roles (Customer Service or Shared Service environment)* Excellent oral & written communication skills **PREFERRED SKILLS/EXPERIENCE/COMPETENCIES*** Strong Customer Service skills* Solid accuracy and attention to detail* Process-oriented* Knowledge in Excel* Fluent or strong English/Vietnamese **JOB REQUIREMENTS:*** Full-time employment; onsite work setup (M-F); remote work once a week is available after 3 months* Work Hours: 9:30AM to 6:30PM (Mondays thru Fridays)* Overtime might be required depending on the critical deliverables* This role is not eligible for relocation**What's in it for you**You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.You can also enjoy various benefits that include:* Competitive pay (up to 14th-month pay, profit sharing, pension plan, etc.)* Health care benefits, a gym inside the office, paid leaves upon hire.* A family-oriented program* Personalized career development plan* Independence and Autonomy **ABOUT SC JOHNSON**With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning, professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one. Apply now to join us and go further with our family.**Inclusion & Diversity**We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.**Better Together**At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.Not ready to apply? Sign up for Job Alerts.