Senior SaaS Customer Advocate

Boldrimpact; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Boldrimpact is seeking a Senior Customer Advocate in Manila, Philippines. The role involves providing professional assistance to customers via various channels and ensuring high customer satisfaction.

The ideal candidate must have at least 3 years of customer support experience, preferably in E-commerce or a digital environment, along with excellent communication skills. A Bachelor’s degree is preferred. Join us to contribute positively to customer experiences and support Boldr's mission.

Qualifications

• 3 years of customer support experience, preferably from an E-commerce or digital CX environment.
• Previous experience supporting SaaS products.
• Strong phone contact handling skills and active listening ability.
• Excellent verbal, written, and presentation communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate and complete information using available tools.
• Handle customer concerns by offering appropriate solutions.
• Maintain detailed documentation of customer interactions.

Skills

Customer support experience

Communication skills

Problem-solving abilities

Customer orientation

Time management

Education

Bachelor's degree in any field

Tools

Google Workspace

MS Office

Intercom CRM

Job description

Boldrimpact is seeking a Senior Customer Advocate in Manila, Philippines. The role involves providing professional assistance to customers via various channels and ensuring high customer satisfaction.

The ideal candidate must have at least 3 years of customer support experience, preferably in E-commerce or a digital environment, along with excellent communication skills. A Bachelor’s degree is preferred. Join us to contribute positively to customer experiences and support Boldr's mission.